Improve the patient experience and
drive consumer loyalty.
THE CONNECT PROGRAM
Meet your organization's patient experience goals by implementing clinician skill-building tools.
- Learn patient experience skills stepwise to grow loyalty and improve scores.
- Provide clinician-designed tips to tackle patient connection challenges.
- Advance clinician well-being by helping clinicians reconnect to purpose-driven work.
CLINICIANS BUILD SKILLS THROUGH MICRO-LEARNING TECHNOLOGY
Because every clinician's time is valuable, our videos can be completed on-the-go in 2 to 5 minutes to apply new skills.
- Our innovative learning app provides personalized plans based on your organization's initiatives.
- Skill-building content is designed by clinicians, for clinicians to enable quick learning.
- App-based notifications push weekly nudges and reminders to reinforce learned skills.
OUR DEDICATED ADVISORS PARTNER WITH YOUR ORGANIZATION
Provide clinicians immediate access to content, and deploy a stepwise process for individuals and groups alike.
- Integrate our implentation blueprints into your existing settings to activate team engagement and accelerate outcomes.
- Engage with our national network of health system partners to exchange proven practices for improving patient connection.
- Create and maintain a culture where clinicians can learn independently, with colleagues, and across the organization.
NORTHBAY HEALTHCARE'S EXPERIENCE WITH THE CONNECT PROGRAM
NorthBay Healthcare utilized Practicing Excellence's Connect program to drive results in patient experience through clinician engagement.