Advancing Patient Experience Through Human Development
Imagine if every patient and family, at every touch point, every time they came for care, experienced warmth, empathy, and competence no matter who they saw or where they received care. This system-wide consistency and reliability power loyalty and engagement for those receiving care, as well as the brand and performance of the organization providing care.
Our Solution
This isn’t just another patient experience improvement effort.
Our approach is built upon proven methodology designed to make a lasting impact on your organization’s culture and empower your people to excel. It’s about transforming how your organization approaches experience improvement—from the inside out.
What Makes Our Solution Different
- Alignment. Fragmentation is a challenge; we map human development to organizational priorities to achieve outcomes in patient experience.
- Role-specific. Learning content can be too generic; our expert faculty deliver evidence-derived practices tailored to the healthcare workforce, targeted by topic and role in the organization.
- Hybrid learning ecosystem. Due to geographical location, it’s difficult to engage everyone at scale. Our approach integrates in-person, virtual, and technology-enabled learning to unify and scale human development efforts.
- Scalable micro-learning. Traditional models pull people from their daily responsibilities; our micro-learning content enables practical skill building and application in just “5 minutes per week” whenever, wherever.
- Continuous. Rather than a one-time class or episode, we enable continuous learning to support a culture of ongoing skill-building to power human development.
Right Content At The Right Time For The Right Role
We provide a unified approach to help everyone in the healthcare enterprise to learn and apply patient experience behaviors in every role and every care environment.
- For the organization – Every team member participating in weekly coaching with content unique to their role, mapped to the same organizational goal
- For the team – Local leaders use coaching tips to take on the challenges where their teams are according to their goals and needs
- For the individual – Ungated coaching tips so individuals can have a coach in their pocket to grow and learn based on what they need and when they want it
Patient Experience Programs
Our prescriptive, packaged programs are based on evidence and best practices to develop system-wide skills in specific roles and settings. Each program offers 26 tip videos delivered each week across 6 months to engage continuous learning among every team member and leader. These programs reach from front line clinicians to executive level leadership, including programs designed specifically for ambulatory, acute care, and corporate leadership roles.
Ambulatory Patient Experience Certification Programs
- Clinicians
- Clinical Staff
- Non-clinical staff
Acute Care Patient Experience Certification Programs
- Emergency medicine
- Hospital medicine
- Nursing
- Inpatient care teams
- Hospital staff
Additional Experience Certification Programs
- Corporate experience leaders
- Healthcare leadership
Ready to see meaningful outcomes from your patient experience efforts?
Let’s start a conversation about how Practicing Excellence can help your organization create an environment where team engagement drives meaningful outcomes.
Practicing Excellence builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, our micro-learning solution delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through our mobile app. We partner with some of the nations’ most prominent health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at practicingexcellence.com.
