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Supporting Care Teams & Patients Through COVID-19

SPECIAL TIP SERIES

 Healthcare organizations are facing unprecedented challenges during the COVID-19 health crisis, and in response, we’re providing a special series of tips to support care teams and patient communication. Because you’re caring for patients and teams in a time of immense personal and professional demand, we’re offering this content with no viewing restrictionsyou don’t have to be a member of our coaching platform to learn in the moment. We invite you to view these tips in between your busiest moments.

We encourage you to share these tips with clinicians, nurses, staff, and others across your organization.

Team support & Self-Care

With caregivers weighed down by the ongoing impact of COVID-19, clinicians and care teams are struggling. Here are three tips designed to help clinicians and teams in uncertain times.

In This Together during COVID-19

Simple steps to help sustain your care team during challenging times.

Tackling Team Fear About COVID-19

Three actions to mitigate fear contagion as a team.

Learning How You Mourn

Personal practices for processing shared suffering.

Patient Communication

As patients express worry about about the impact of COVID-19, we’re providing practical tips to help identify patient fears and provide support.

How to talk to patients about COVID-19 fears

Techniques for connecting with fearful patients.

FINDING PATIENT FEAR

Tips to help you discover a patient’s anxieties and underlying concerns.

Responding to patient fear

Simple steps to validate patient fears and manage emotion with emotion.

What Worries you the most

Methods for understanding patient fears that aren’t clearly articulated.

Hope Cures

An communication approach to tap into and facilitate hope and dispel unreasonable fears for patients.