Shift the focus to improvement.
We consistently hear physicians are overwhelmed by the focus on their patient experience scores and online reputation, but they’re given few resources to help them improve.
Physicians need a simple tool that quickly helps them apply practical skills to improve the patient experience. Through weekly content nudges in the Clinician Experience Project app, physicians can learn skills in minutes per week.
The Patient Experience Certification Program
is designed by an expert physician faculty
and used by over 20,000 physicians.
Validated learning pathways focus on key experience elements designed and delivered by physician faculty.
“We’re building an institute called the Institute for Culture Change and Innovation. We’ve created a mastery program for patient experience as part of the Institute. Physicians and advanced practice providers will be certified through JPS and through our partnership with Practicing Excellence will also follow the certification program through the Clinician Experience Project. It fits nicely within the structure of what we’ve created internally.”
Senior Vice President of Patient Experience and Strategy/Chief Experience Officer
JPS Health Network