Now stratified across hundreds of healthcare systems, the COVID-19 pandemic has prompted unique changes in caregiving as clinicians care for a broad spectrum of patients in unexpected and often self-sacrificing ways. To aid in ongoing efforts to enhance patient connection during this time and in the future, our Patient Communication For COVID-19 series provides techniques and best practices for clinicians caring for the worried well, the anxious exposed, high-risk individuals, and beyond. As a reminder, this content is offered with no viewing restrictions. We encourage you to share these tips with clinicians, nurses, staff, and others throughout your organization.
Tip 08: MASK CONVERSATIONS
Posted on: 07/27/2020
Three recommendations for when patients or colleagues don’t wear masks.
Tip 07: Tackling Loneliness
Posted on: 07/13/2020
Three actions for assessing and guiding loneliness when speaking to patients.
Tip 06: TO DIE ALONE
Posted on: 07/06/2020
Two reminders for caregivers who have conversations with
the loved ones of dying patients.
Tip 05: VISITOR RESTRICTIONS
Posted on: 06/29/2020
Two recommendations for communicating with family
members of patients.
Tip 04: Patients requesting
Posted on: 06/22/2020
Three steps for managing COVID-19 test requests from
Tip 03: High-Risk patients who have covid-19
Posted on: 06/15/2020
A four-step approach to conversations with high-risk patients.
Tip 02: The ANXIOUS EXPOSED PATIENT
Posted on: 06/08/2020
Four communication methods for managing a fearful exposed patient.
Tip 01: The Worried Well
Posted on: 06/02/2020
Three messaging strategies for worried, yet healthy patients.