We recently spoke with Northwell Health leaders about their transformative efforts in leading the patient experience. Find out how the Clinician Experience Project became an instrumental component of Northwell’s physician coaching programs.

“I believe deeply that healthcare must be led by physicians. The clinical enterprise is at the core of what we do, so we need physicians on the frontlines defining where we need to go and implementing the change we need to make.”

Ira Nash
Executive Director, Northwell Health Physician Partners
Senior Vice President, Northwell Health

“Engaging with the Clinician Experience Project is a natural fit. Physicians are more and more saying, ‘I would love to learn more about the barriers I face. I would love to learn more about myself and how I can be a better communicator.’ Physicians are asking to be coached.”

Susan Congiusta, DNP, RN
Assistant Vice President, Patient Experience
Northwell Health Physician Partners