We’re excited to announce the release of a new standalone skill in the Practicing Excellence library: Keeping Patients in Network, led by Practicing Excellence founder, Stephen Beeson, MD.
Margins in healthcare are tighter than ever, and patients seeking care outside of their health system has become one of the most pressing challenges facing clinicians and leaders. This skill explores the profound impact of out-of-network care, why it happens, and what clinicians and teams can do to improve patient retention.
Designed for physician frontline teams and leaders, Keeping Patients in Network delivers seven short, actionable tips that can make an immediate difference for patients, clinicians, and organizations:
- Why In-Network Care Matters
Explore how out-of-network care impacts financial stability, quality, and care coordination, and why clinicians are a critical part of the solution. - Why Out-of-Network Care Happens
Understand the top reasons patients migrate outside the network, from access to patient preference and more. - Building Awareness of Referral Patterns
Learn how to recognize your own referral patterns and uncover opportunities to strengthen in-network connections. - Strengthening Relationships with In-Network Specialists
Practical steps to create trusted, collaborative ties that encourage in-network referrals. - Improving Patient Access and Experience
Strategies for guiding patients to timely, high-quality care within your system. - Engaging Teams in Keepage Strategies
Ways to align physicians, staff, and leaders around a shared goal of patient retention. - Sustaining In-Network Success
Strategies built through a set of proven actions to keep patients in your care.
The good news is that clinicians and leaders have significant influence over whether patients stay in the network. With greater awareness, stronger referral practices, and intentional communication, it is possible to improve both patient care and organizational sustainability.
Ready to learn more? Let’s start a conversation about how Practicing Excellence can help your organization achieve measurable improvements through scalable, human-centered development.
Nick Chicchetti is a Marketing Specialist at Practicing Excellence, specializing in developing, implementing, and analyzing marketing strategies and development of content. He brings over five years of healthcare marketing experience, and has a passion for driving change and improving experiences across the healthcare continuum.
