At Practicing Excellence, we believe every member of a healthcare organization plays a role in delivering safe, high-quality, patient-centered care. That’s why we’re proud to announce the launch of our newest program: Building a High Reliability Organization, a transformational learning experience designed to equip teams with the skills and mindset to drive safety, reliability, and continuous improvement at every level.
Why This Program Matters
Healthcare is inherently complex, and the stakes are high. Preventable harm, inconsistent communication, and fragmented processes can undermine even the most well-intentioned efforts. High reliability organizations achieve better outcomes by hardwiring safety, trust, and learning into their culture.
What You Can Expect
Over the course of six months, this program delivers 26 concise coaching tips—each focused on a high-impact practice that promotes reliability in clinical environments. The experience is mobile-first, team-based, and designed to be practical and actionable in the flow of work.
Program Snapshot:
- 6 Core Skills
- 26 Evidence-based Coaching Tips
- 6-Month Learning Journey
- 4.5 CME/CE Credits Available
- Designed for All Members of the Healthcare Team
What You’ll Learn
The curriculum is built around six essential skills, each addressing a key dimension of high reliability in healthcare:
- The Foundation of a High Reliability Organization
Understand the “why” behind reliability, explore the traits of HROs, and set a strong foundation for change. - Everyone Leading Safety at the Local Level
Empower all roles to lead safety conversations, raise concerns, and support shared accountability. - Cultivating a Culture of High Reliability
Learn to model safety behaviors, encourage psychological safety, and move away from blame toward learning. - Enhancing Team Situational Awareness
Build awareness to catch communication failures early, identify safety risks, and speak up when needed. - Safety in Transitions
Strengthen handoffs and care transitions to reduce risk and ensure safe continuity of care. - Integrating Continuous Improvement
Foster a mindset of constant learning and adaptation through rapid cycle improvement and reflection.
Each skill includes multiple coaching tips, delivered in 5 minute videos by nationally recognized faculty and frontline experts from leading health systems. Every tip includes learning objectives and practical next steps to bring the content to life.
Designed for the Whole Organization
This program is unique in its organization-wide applicability. Whether you’re a bedside nurse, physician, manager, or system leader, the tools and practices are relevant to your role. That’s because creating a high reliability culture doesn’t start at the top or bottom, it starts with everyone.
Ready to Get Started?
Let’s start a conversation about how Practicing Excellence can help your organization achieve measurable improvements through scalable, human-centered development.
Nick Chicchetti is a Marketing Specialist at Practicing Excellence, specializing in developing, implementing, and analyzing marketing strategies and development of content. He brings over five years of healthcare marketing experience, and has a passion for driving change and improving experiences across the healthcare continuum.
