Over the years, Practicing Excellence has become a partner of choice for leading health systems and medical groups that value the development of their team members and leaders. We’ve designed a scalable and validated human development platform proven to help organizations, teams, and individuals build skills to drive outcomes.
In our conversations with leaders and teams, we’ve heard countless stories highlighting the realities associated with running dynamic, complex, and fragmented organizations. What we’ve found is that the organizations thriving in tough conditions have integrated human development into the fabric of who they are as a culture. They’ve aligned development with their vision and mission and worked together to integrate it operationally, so everyone is inspired, educated, and activated to make a meaningful impact.
As we seek to address today’s common challenges, we’re more confident than ever that human development is the key to aligning and supporting the entire organization. In light of this, we’re excited to share four domains that drive engagement and improvement. These four focus areas are:
- Patient Experience. Scale behaviors to improve communication, increase connection, and build customer loyalty.
- Leadership Development. Deploy leadership programs to increase confidence, build capacity, and inspire change.
- Team Engagement Develop leaders and teams to improve culture, increase productivity, and drive engagement and retention.
- Clinical Excellence Integrate proven practices to build trust, reduce authority gradients, and reliably deliver care to improve outcomes.
To explore these domains further, read our open letter about where we’re taking human development next. Our President, Gidon Margolin, and Founder & CEO, Stephen Beeson, MD, share about how these domains will accelerate human development across the healthcare workforce:
“We have learned from speaking with many leaders that fragmentation makes it difficult to align the organization, teams, and individuals to achieve board-level goals. We’ve heard that it’s undoubtedly difficult to scale and engage everyone across the health system. We’ve also heard that healthcare professionals need role specific, practical content to help build skills—this is where our micro-learning content enables learning to happen whenever, wherever in just 5 minutes per week,” says Margolin. “Our scalable approach unifying around these four domains—patient experience, leadership development, team engagement, and clinical excellence—will empower organizations, teams, and individuals to drive alignment, engagement, and improvement at every level. We are more excited than ever to deliver these solutions to make a tangible impact in healthcare.”
“The success of any healthcare organization is built on the strength, skills, and engagement of its people. When we equip leaders and teams with the tools to learn continuously and take on the challenges where they are, we create an environment where patients and caregivers thrive,” says Dr. Beeson. “We have seen that human development is the key to transforming healthcare culture: It empowers clinicians to deliver compassionate, high-quality care while also combating burnout and fostering resilience. Ultimately, when we invest in people, we drive the kind of meaningful change that leads to better care, stronger teams, and a healthier future for everyone.”
To support our advancement of building skills to drive outcomes, we’re thrilled to bring on Heidi Wald, MD, MSPH, former Chief Quality Officer at Intermountain Healthcare, and Bob Garry, former SVP, Strategic Human Resources at Hackensack-Meridian Health, collaborating alongside our other advisors, Marla Weston, PhD, RN, FAAN and Mark Hertling, DBA.
“Here is why I am so excited to join Practicing Excellence as Senior Advisor and Chief Quality Officer: Practicing Excellence has an impressive track record of transforming the performance of healthcare professionals through skill building. Capitalizing on its unique platform, Practicing Excellence provides a longitudinal curriculum for skill development, through a hybrid learning ecosystem, where in-person virtual, and tech-enabled learning can unifies and scale human development efforts. Microlearning content is delivered over time as a longitudinal curriculum, and the tips are role-specific, practical, and actionable. Through personal practice, they can become embedded as habits.”
Clinical Excellence Advisor & Chief Quality Officer
Practicing Excellence
“I’m thrilled to join Practicing Excellence as an advisor because the team uniquely understands that exceptional healthcare delivery hinges on engaged, skilled teams. As a partner to many organizations across healthcare, Practicing Excellence’s proven methodology for building human capacity and fostering team alignment directly impacts patient outcomes and organizational success. The ROI is clear: When healthcare professionals are supported with practical tools and coaching to enhance their leadership and communication skills, we see measurable improvements in patient experience, team satisfaction, clinical quality metrics and yes, even improved financial performance. I’m particularly excited to help shape Practicing Excellence’s innovative approaches to human development at a time when healthcare faces unprecedented challenges. Its focus on actionable, in-the-moment solutions that drive both cultural transformation and bottom-line results is exactly what healthcare organizations need to thrive in today’s environment.”
Team Engagement Advisor
Practicing Excellence
Practicing Excellence builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, our micro-learning solution delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through our mobile app. We partner with some of the nations’ most prominent health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at practicingexcellence.com.
