Practicing Excellence’s mission is to help helps organizations, teams, and individuals
build skills to drive outcomes.Through role-specific, programmatic, app-based micro-learning, we scale skill building as an enterprise-wide, synchronous, on-demand solution.
We bring this impact to emergency medicine through our curriculum of Emergency Medicine Patient Experience Certification Programs, culminating in the latest programmatic offering, the Distinguished Emergency Medicine Patient Experience Certification Program.
This program builds on the skills learned in the Advanced Emergency Medicine Patient Experience and Foundations Of Emergency Medicine Patient Experience Programs. It provides skills to enhance emergency medicine clinician and team mastery of managing complex care scenarios.
The goals of the program are to:
- apply strategies to complex patient interactions that integrate empathy, improve communication, and enhance ED-hospitalist collaboration
- synthesize best practices in interdisciplinary communication and compassionate care to enhance patient experiences and team dynamics in high-pressure ED settings
The program is lead by several experienced healthcare professionals, including:
Cara Marie Jackson, DO, FACEP
Emergency Medicine Physician, Director of Residency Program
Riverside Regional Medical Center
Sam Torbati, MD
Emergency Medicine Physician, Co-Chair, Medical Director
Cedars-Sinai Medical Center
Mark Shapiro, MD
Hospitalist, Providence St. Joseph Health
Founder, Producer, and Host, Explore The Space Podcast
The program consists of 5 skills taught through 26, 5-minute coaching tip videos pushed directly to users once a week. In addition, those who complete the program receive 2.25 hours of CME/CE.
Emergency medicine team members learning in this program will cover skill topics such as Empathy In The ED, Practicing Kindness In The ED, Managing ED Patient Expectations, Managing Difficult Patient Encounters, and Enhancing ED-Hospitalist Communications.
The Distinguished Emergency Medicine Patient Experience Certification Program is designed to equip clinicians and teams with actionable skills to lead with empathy, improve communication, and thrive in high-acuity environments. By investing just 5 minutes each week, participants can elevate both patient care and team collaboration in the emergency department.
Learn more about our approach, and when you’re ready to level up leadership in your organization, contact us!
Practicing Excellence builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, our micro-learning solution delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through our mobile app. We partner with some of the nations’ most prominent health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at practicingexcellence.com.
