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REFERENCES

 

30/90 Day Interviews Module

1. Valancy, J., MBA. (2007, October). Recruiting and retaining the right physicians. Family Practice Management, 14(9), 28-33. Ref: Cejka Search and American Medical Group Association, 2006 Physician Retention Survey.

A Framework for Quality Goals Module

1. Kohn, L.T., Corrigan, J.M., Donaldson, M.S. (Editors; Committee on Quality of Health Care in America, Insitute of Medicine) (2000) To err is human: building a safer health system. Washington, DC: The National Academies Press. http://www.iom.edu/~/media/Files/Report%20Files/1999/To-Err-is-Human/To%20Err%20is%20Human%201999%20%20report%20brief.pdf

2. The Institute for Healthcare Improvement is an independent, not-for-profit organization and a leading innovator, convener, partner and driver of results in health and health care improvement worldwide. http://www.ihi.org/Pages/default.aspx

3. The Institute of Medicine of the National Academies is an independent, nonprofit organization that works outside of government to provide unbiased and authoritative advice to decision makers and the public. http://www.iom.edu/About-IOM.aspx

4. Dunn, L. (2013, November). Achieving sustainable quality: how Baylor Scott & White leads healthcare improvement, Becker’s Infection Control and Clinical Quality http://www.beckershospitalreview.com/quality/achieving-sustainable-quality-how-baylor-scott-white-health-leads-health-care-improvement.html

5. Ballard, D.J., MD, PhD, MSPH, FACP (Ed.). (2013). Achieving STEEEP health care. Boca Raton, FL: CRC Press.

A New Communication Approach Module

1. Maeng, D., Martsolf, G., et al. (October 2012). Care coordination for the chronically ill: Understanding the patient’s perspective. Health Services Research, 47(5), 1960–1979.

2. Institute of Medicine (2000). To err is human: Building a safer health system. Washington, DC: National Academy Press.

3. Baggs, J., Schmitt, M., et al. (1999). The association between nurse-physician collaboration and patient outcomes in three intensive care units. Critical Care Medicine, 27, 1991-1998.

4. Institute of Medicine (2000). To err is human: Building a safer health system. Washington, DC: National Academy Press.

5. Page, A. (Editor), Institute of Medicine-Committee on the Work Environment for Nurses and Patient Safety, Board of Health Care Services (2004). Keeping patients safe: Transforming the work environment of nurses.

6. Knaus W., Draper E., et al. (1986) An evaluation of outcome from intensive care in major medical centers. Annals of Internal Medicine, 104, 410–418.

A3 Thinking Module

1. Toussaint, J., Berry, L. (2013). The promise of lean in health care, Mayo Clinic Proceedings, 88(1), 74-82. Retrieved from: https://www.medline.com/media/mkt/pdf/research/or-safety-lean/The-Promise-of-Lean-in-Healthcare-Article.pdf

Addressing Burnout Overview Module

1. Maslach Burnout Inventory. http://www.mindgarden.com/117-maslach-burnout-inventory

2. Areas of Worklife Survey. http://www.mindgarden.com/274-areas-of-worklife-survey

An Overview of Difficult Encounters Module

1. Jackson, J.L., MD, MPH, Kroenke, K., MD. (1999, May). Difficult patient encounters in the ambulatory clinic: Clinical predictors and outcomes. Archives of Internal Medicine, 159(10), 1069-1075.

2. Hahn, S.R., MD, et al. (1996, January). The difficult patient. Journal of General Internal Medicine, 11(1), 1-8.

Antibiotic Requests Tip #1: The Current State

1. Price, C. (2014, August 19). GPs feel under pressure to prescribe antibiotics. Pulse Today. Retrieved from http://www.pulsetoday.co.uk/clinical/prescribing/gps-feel-under-pressure-to-prescribe-antibiotics/20007616.article

2. Hawker, J., Smith, S., Smith, G.E., Morbey, R., Johnson, A., Fleming, D., Shallcross, L., Hayward, A. (2014, December). Trends in antibiotic prescribing in primary care for clinical syndromes subject to national recommendations to reduce antibiotic resistance, UK 1995-2011: analysis of a large database of primary care consultants. Journal of Antimicrobial Chemotherapy, 69(12), 3423-3420. doi 10.1093/jac/dku291

3. Fleming-Dutra, K., Hersh, A., Shapiro, D. (2016, May 3). Prevalence of Inappropriate antibiotic prescriptions among US ambulatory care visits, 2010-2011. Journal of the American Medial Association, 315(17), 1864-1873. doi:10.1001/jama.2016.4151

4. Luyt, C., Brechot N., Trouillet J., Chastre, J. (2014, August 13). Antibiotic stewardship in the intensive care unit. Critical Care, 18(5), 480.

5. Center for Disease Control (2017, March)

6. Fletcher-Lartey, S., Yee, M., Gaarslev, C., Khan, R. (2016, October 1). Why do general practitioners prescribe antibiotics for upper respiratory tract infections to meet patient expectations: a mixed methods study. BMJ Open Journal, 6(10), 2-9. Retrieved from: http://bmjopen.bmj.com/content/6/10/e012244

Are You Taking Care Of You? Making Self Care A Priority Module

1. Kirk Brower, M.D. University of Michigan, Department of Psychiatry.  https://medicine.umich.edu/dept/psychiatry/kirk-brower-md

2. Physician Mental Health and Well-Being: Research and Practice (Integrating Psychiatry and Primary Care) Kirk J. Brower, Michelle B. Riba.  https://www.amazon.com/dp/3319555820/ref=cm_sw_r_cp_ep_dp_LmEaAbKJT22ZJ

Assembling the Code Module

1. Rosenstein, A.H., O’Daniel, M. (2005). Disruptive behavior and clinical outcomes: Perceptions of nurses and physicians. American Journal of Nursing, 2005, 105,1,54-64

2. Institute for Safe Medication Practices: Survey on workplace intimidation. 2003. Available online: https://ismp.org/Survey/surveyresults/Survey0311.asp (accessed April 14, 2008)

3. Morrissey J: Encyclopedia of errors; Growing database of medication errors allows hospitals to compare their track records with facilities nationwide in a nonpunitive setting. Modern Healthcare, March 24, 2003, 33(12):40,42

4. Gerardi, D: Effective strategies for addressing “disruptive” behavior: Moving from avoidance to engagement. Medical Group

http://www.jointcommission.org/SentinelEvents/SentinelEventAlert/sea_40.htm?print=yes [9/20/2010 11:54:55 AM]

Issue 40: Behaviors that undermine a culture of safety | Joint Commission

Management Association Webcast, 2007; and, Gerardi, D: Creating Cultures of Engagement: Effective Strategies for Addressing Conflict and “Disruptive” Behavior. Arizona Hospital Association Annual Patient Safety Forum, 2008

5. Ransom, SB and Neff, KE, et al: Enhancing physician performance. American College of Physician Executives, Tampa, Fla., 2000, chapter 4, p.45-72

6. Rosenstein, A, et al: Disruptive physician behavior contributes to nursing shortage: Study links bad behavior by doctors to nurses leaving the profession. Physician Executive, November/December 2002, 28(6):8-11. Available online: http://findarticles.com/p/articles/mi_m0843/is_6_28/ai_94590407 (accessed April 14, 2008)

7. Gerardi, D: The Emerging Culture of Health Care: Improving End-of-Life Care through Collaboration and Conflict Engagement Among Health Care Professionals. Ohio State Journal on Dispute Resolution, 2007, 23(1):105-142

8. Weber, DO: Poll results: Doctors’ disruptive behavior disturbs physician leaders. Physician Executive, September/October 2004, 30(5):6-14

9. Leape, LL and Fromson, JA: Problem doctors: Is there a system-level solution? Annals of Internal Medicine, 2006, 144:107- 155

10. Porto, G and Lauve, R: Disruptive clinical behavior: A persistent threat to patient safety. Patient Safety and Quality Healthcare, July/August 2006. Available online: http://www.psqh.com/julaug06/disruptive.html (accessed April 14, 2008)

11. Hickson, GB: A complementary approach to promoting professionalism: Identifying, measuring, and addressing unprofessional behaviors. Academic Medicine, November 2007, 82(11):1040-1048

12. Rosenstein, AH: Nurse-physician relationships: Impact on nurse satisfaction and retention. American Journal of Nursing, 2002, 102(6):26-34

13. Hickson GB, et al: Patient complaints and malpractice risk. Journal of the American Medical Association, 2002, 287:2951-7 14 Hickson GB, et al; Patient complaints and malpractice risk in a regional healthcare center. Southern Medical Journal, August

2007, 100(8):791-6

14. Stelfox HT, Ghandi TK, Orav J, Gustafson ML: The relation of patient satisfaction with complaints against physicians, risk management episodes, and malpractice lawsuits. American Journal of Medicine, 2005, 118(10):1126-33

15. Gerardi, D: The culture of health care: How professional and organizational cultures impact conflict management. Georgia Law Review, 2005, 21(4):857-890

16. Tools

Beyond Giving Orders Module

1. Rock, D. (2009). Managing with the brain in mind. strategy+business, 56. Retrieved from http://www.strategy-business.com/article/09306?pg=all

Building a Well-Being Team Module

1. Mayo Clin Proc. 2017 Jan;92(1):129-146. doi: 10.1016/j.mayocp.2016.10.004. Epub 2016 Nov 18. Executive Leadership and Physician Well-being: Nine Organizational Strategies to Promote Engagement and Reduce Burnout. Shanafelt TD1, Noseworthy JH2.

Building High Reliability - An Introduction

1. To Err is Human – 1998

2. Martin A Makary. Medical Error – the Third Leading Cause of Death in the US. BMJ 2016;353:i2139

Building Patient Confidence Module

1. Thom, D.H., Ribisl, K.M., Stewart, A.L., Luke, D.A. (May 1999). Further validation and reliability testing of the trust in physician scale. Medical Care, 37(5), 510-517.

Building Physician Community - An Introduction
Building Physician Community Tip #1: Why Community Matters

1. Ferrari A, Somerville AJ, Baxter A, Norman R, Patten S, Vos T, Whiteford H. Global variation in the prevalence and incidence of major depressive disorder: a systematic review of the epidemiological literature. Psychological Medicine 2013; 43: 471–481.

2. Leary M, Baumeister, R. The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human Motivation. Psychological Bulletin. 1995, V ol. 117, No. 3, 497-529.

Building Physician Community Tip #9: Making Friends

1. Victor C. and Keming Y. The Prevalence of Loneliness Among Adults: A Case Study of the United Kingdom. The Journal of Psychology Interdisciplinary and Applied. Volume 146, 2012. Pages 85-104

2. Anderson, G. Oscar. Loneliness Among Older Adults: A National Survey of Adults 45+. Washington, DC: AARP Research, September 2010.

3. Holt-Lunstad J, Smith T., Baker M., Harris T, and Stephenson D. Department of Psychology and Department of Counseling Psychology, Brigham Young University. Loneliness and Social Isolation as Risk Factors for Mortality: A Meta-Analytic Review. Psychological Science 2015, Vol. 10(2) 227–237.

4. Jacqueline Olds MD, Richard S. Schwartz MD. The Lonely American. Drifting Apart in the Twenty-first Century, February 2010.

Building Trust Module

1. Wagner, R., Harter, J. (2008). The tenth element of great managing, Gallup Business Journal. Retrieved from: http://businessjournal.gallup.com/content/104197/tenth-element-great-managing.aspx

Burnout: Aligning Clinicians & Leaders Module

www.pauldechantmd.com

Twitter: @pauldechantmd

Facebook: https://www.facebook.com/pauldechantmd/

LinkedIn: https://www.linkedin.com/in/pauldechantmd/

Preventing Phsyician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine, by Paul DeChant and Diane Shannon – Amazon Link

Burnout: What It Is and Why it Matters Module

1. Maslach, C., Leiter, M. (2016, June). Recent research and its implications for psychiatry. World Psychiatry, 15(2),103-111. doi: 10.1002/wps.20311

2. Shanafelt, T.D., Balch, C.M., Bechamps, G., Russell, T., Dyrbye, L. Satele, D., … Freischlag, J. (2010, June). Burnout and medical errors among american surgeons. Annals of Surgery, 251(6), 995-1000. doi: 10.1097/SLA.0b013e3181bfdab3

3. Shanafelt, T.D., Balch, C.M., Bechamps, G., Russell, T., Dyrbye, L. Satele, D., … Freischlag, J. (2009, September). Burnout and career satisfaction among american surgeons. Annals of Surgery, 250(3),463-471. doi: 10.1097/SLA.0b013e3181ac4dfd

4. Misra-Hebert, A.D., Kay, R., Stoller, J.K. (March/April 2004). A review of physician turnover: rates, causes, and consequences. American Journal of Medical Quality, 19(2), 56-66. doi: 10.1177/106286060401900203

5. Link for Mini Z Burnout Survey (American Medical Association): https://www.stepsforward.org/modules/physician-burnout-survey

Burnout: Who is at Risk and Why Module

1. Maslach, C., (2015). Burnout: The cost of caring. Los Altos, CA: ISHK

2. Montgomery, A., (2014, June). The inevitability of physician burnout: Implications for interventions. Burnout Research, 1(1), 50–56.

Combating Burnout: Individual Strategies Module

1. Dominic Corrigan https://en.wikipedia.org/wiki/Dominic_Corrigan

2. Headspace (Application). https://www.headspace.com

Communicate Effectively Module

1. Rock, D. (2009). Managing with the brain in mind. strategy+business, 56. Retrieved from http://www.strategy-business.com/article/09306?pg=all

Communication Strategies Module

1. Haskard-Zolnierek, K.B., PhD, DiMatteo, R. M., PhD (2009, August). Physician communication and patient adherence to treatment: A meta-analysis. Medical Care, 47(8), 826-834.

2. Rogers, G., Smith, D.P. (1999). Methodology matters. Reporting comparative results from hospital patient surveys. International Journal for Quality in Health Care, 11(3), 251-259.

3. Chen, L.M., MD, MS, et al. (2013, January). Hospitalist staffing and patient satisfaction in the national Medicare population. Journal of Hospital Medicine, 8 (3), 126-131.

4. Sehgal, N.L., MD, MPH, et al. (2010, April). Patient whiteboards as a communication tool in the hospital setting: A survey of practices and recommendations. Journal of Hospital Medicine, 5(4), 234-239.

5. Singh, S., MD, MS, et al. (2011, March/April). It’s the writing on the wall; whiteboards improve inpatient satisfaction with provider communication. American Journal of Medical Quality, 26(2), 127-131.

Connecting to Patients Module

1. Block, L., Habicht R., Wu, A., Desai, S., Wang, K., Silva K., Niessen T., Oliver N., Feldman L. (2013, August 28). In the wake of the 2003 and 2011 duty hours regulations, how do internal medicine interns spend their time? Journal of General Internal Medicine, (8),1042-1047.

2. Morse, D. S., MD, Edwardsen, E. A., MD, Gordon, Howard S., MD. (2008).  Missed opportunities for interval empathy in lung cancer communication, Archives of Internal Medicine,168(17),1853-1858.

Connecting to Patients Module

1. Block, L., Habicht R., Wu, A., Desai, S., Wang, K., Silva K., Niessen T., Oliver N., Feldman L. (2013, August 28). In the wake of the 2003 and 2011 duty hours regulations, how do internal medicine interns spend their time? Journal of General Internal Medicine, (8),1042-1047.

2. Morse, D. S., MD, Edwardsen, E. A., MD, Gordon, Howard S., MD. (2008).  Missed opportunities for interval empathy in lung cancer communication, Archives of Internal Medicine,168(17),1853-1858.

Creating First Impressions Tip #1: An Introduction

1. Willis, J.; Todorov, A. (2006). “First impressions: Making up your mind after 100 ms exposure to a face”(PDF). Psychological Science. 17: 592–598.  https://collaborate.princeton.edu/en/publications/first-impressions-making-up-your-mind-after-a-100-ms-exposure-to-

2. Wood, J. “The Power of a First Impression”. Psych Central. Retrieved 6 May 2014.  https://psychcentral.com/news/2014/02/15/the-power-of-a-first-impression/65944.html

Creating Patient Confidence Tip #1: An Overview
Creating Patient Confidence Tip #8: What you bring to the case
Data Reporting Overview Module

1. Gehlbach, S.H., MD, et al. (1984, March). Improving drug prescribing in a primary care practice. Medical Care, 22(3), 193-201.

Day of Discharge Module

1. Forster, A.J., MD, FRCPC, MSc, et al. (2003, February). The incidence and severity of adverse events affecting patients after discharge from the hospital. Annals of Internal Medicine, 138(3), 161-167.

2. Moore, C., MD, et al. (2003, August). Medical errors related to discontinuity of care from an inpatient to an outpatient setting. Journal of General Internal Medicine, 18(8), 646-651.

3. Engel, K.G., et al. (2012, September). Patient understanding of emergency department discharge instructions: where are knowledge deficits greatest? Academy of Emergency Medicine, 19(9), 1035-1044.

4. Soong, C., et. al. (2013, August; Epub 2013, March). Development of a checklist of safe discharge practices for hospital patients. Journal of Hospital Medicine, 8(8), 444-449.

5. Halasyamani, L., MD et al. (2006, December). Transition of care for hospitalized elderly patients – development of a discharge checklist for hospitalists. Journal of Hospital Medicine, 1(6), 354-360.

6. Van Walraven, C., MD, FRCPC, MSC, et al. (2002, March). Effect of discharge summary availability during post-discharge visits on hospital readmission. Journal of General Internal Medicine, 17(3), 186-192.

Delivering Bad News Module

1. Ptacek, J.T., Fries, E.A., Eberhardt, T.L., Ptacek, J.J. (1999, May). Breaking bad news to patients: physicians’ perceptions of the process. Support Care Cancer, 7(3), 113-120.

2. Baile, W.F., et al. (2000, August). SPIKES – A six-step protocol for delivering bad news: Application to the patient with cancer. The Oncologist, 5(4), 302-311.

3. Buckman, R. (1984). Breaking bad news: Why is it so difficult? British Journal of Medicine (Clin Res Ed), 288, 1597-1599.

4. Parker, P.A., et al. (2001, April). Breaking bad news about cancer: Patients’ preferences for communication. Journal of Clinical Oncology, 19(7), 2049-2056.

Discharging Patients Module

1. Moore, C., MD, et al. (2003, August). Medical errors related to discontinuity of care from an inpatient to an outpatient setting. Journal of General Internal Medicine, 18(8), 646-651.

2. Shepperd, S., et al. (2013, January). Discharge planning from hospital to home. The Cochrane Library, Database Sys Rev 2013, 1:CD000313. http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD000313.pub4/abstract

3. Coleman, E., MD, MPH, et al. (2004, October). Preparing patients and caregivers to participate in care delivered across settings: the care transitions intervention. Journal of the American Geriatrics Society, 52(11), 1817-1825.

Effective Meetings Module

1. Lencioni, P., (2004). Death by meeting. San Francisco, CA: Jossey-Bass. Retrieved from: http://www.amazon.com/Death-Meeting-Leadership-Solving-Business/dp/0787968056

Empathy in Teams Module

1. Duhigg, C. (February 28, 2016). What google learned from its quest to build the perfect team. The New York Times Magazine, MM20. Retrieved from http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html

2. Development Dimensions International.© (2016). High-resolution leadership: a synthesis of 15,000 assessments into how leaders shape the business landscape. Retrieved from http://www.ddiworld.com/DDI/media/trend-research/high-resolution-leadership-2015

3. Dishman, L. (February 2, 2016). The one leadership skill that impacts overall success. Fast Company Magazine. Retrieved from http://www.fastcompany.com/3056176/hit-the-ground-running/the-one-leadership-skill-that-impacts-overall-success

Explaining A Diagnosis Module

1. Makaryus, A.N., MD, Friedman, E.A., MD, (2005, August). Patient’s understanding of their treatment plans and diagnosis at discharge. Mayo Clinic Proceedings, 80(8), 991-994.

2. Koelling, T.M., MD, et al. (2005). Discharge education improves clinical outcomes in patients with chronic heart failure. Circulation, 111, 179-185.

Explaining a Medication Module

1. American College of Preventive Medicine. (2011). Medication adherence – improving health outcomes. A resource from the American College of Preventive Medicine.

Expressing Empathy Part 1 Module

1. Chen, P.W., MD. et al. (2008, September). Taking time for empathy. The New York Times. Ref: Morse, D.S., MD, et al (2008, September). Missed opportunities for interval empathy in lung cancer communication. Archives of Internal Medicine, 168(17), 1853

Expressing Empathy Part 2 Module

1. Morse, D.S., Edwardsen, E.A., Gordon, H.S. (2008, September 22). Missed opportunities for interval empathy in lung cancer communication. Archives of Internal Medicine, 168(17), 1853-1858. doi:10.1001/archinte.168.17.1853

2. Rice, S. (2015, September 22). Diagnostic errors a persistent ‘blind spot.’ Modern Healthcare. Retrieved from http://www.modernhealthcare.com/article/20150922/NEWS/150929987

3. Hojat, M., Louis, D.Z., Markham, F.W., Wender, R., Rabinowitz, C., Gonnella, J.S. (2011, March). Physicians’ empathy and clinical outcomes for diabetic patients. Academic Medicine, 86(3), 359-364. doi: 10.1097/ACM.0b013e3182086fe1

4. Ranum, D., Troxel, D.B., Diamond, R. (2015). Orthopedics closed claims study. An expert analysis of medical malpractice allegations against orthopedists. Released by The Doctors Company. Retrieved from 4. http://www.thedoctors.com/ecm/groups/public/@tdc/@web/@kc/@patientsafety/documents/article/con_id_011971.pdf

5. Gliechgerrcht, E., Decety, J. (2014, July 11). The relationship between different facets of empathy, pain perception and compassion fatigue among physicians. Frontiers in Behavioral Neuroscience, 8(243). doi 10.3389/fnbeh.2014.00243

Expressing Empathy Part 2 Module

1. Morse, D.S., Edwardsen, E.A., Gordon, H.S. (2008, September 22). Missed opportunities for interval empathy in lung cancer communication. Archives of Internal Medicine, 168(17), 1853-1858. doi:10.1001/archinte.168.17.1853

2. Rice, S. (2015, September 22). Diagnostic errors a persistent ‘blind spot.’ Modern Healthcare. Retrieved from http://www.modernhealthcare.com/article/20150922/NEWS/150929987

3. Hojat, M., Louis, D.Z., Markham, F.W., Wender, R., Rabinowitz, C., Gonnella, J.S. (2011, March). Physicians’ empathy and clinical outcomes for diabetic patients. Academic Medicine, 86(3), 359-364. doi: 10.1097/ACM.0b013e3182086fe1

4. Ranum, D., Troxel, D.B., Diamond, R. (2015). Orthopedics closed claims study. An expert analysis of medical malpractice allegations against orthopedists. Released by The Doctors Company. Retrieved from http://www.thedoctors.com/ecm/groups/public/@tdc/@web/@kc/@patientsafety/documents/article/con_id_011971.pdf

5. Gliechgerrcht, E., Decety, J. (2014, July 11). The relationship between different facets of empathy, pain perception and compassion fatigue among physicians. Frontiers in Behavioral Neuroscience, 8(243). doi 10.3389/fnbeh.2014.00243

Gathering Patient Priorities Module

1. Zikmund-Fisher, B.J., et al. (2010, December). Deficits and variations in patients’ experience with making nine common medical decisions: The decisions survey. Medical Decision Making, 30(85S), supplement.

2. Braddock, C.H., III, MD, MPH, et al. (1999, December). Informed decision making in outpatient practice: Time to get back to basics. The Journal of the American Medical Association, 282(24).

3. Teno, J.M., MD, MS, et al. (2002, March). Journal of the American Geriatrics Society, 50(3), 496-500.

4. Covinsky, K.E., et al., (2000). Communication and decision-making in seriously ill patients: Findings of the SUPPORT Project: The study to understand prognoses and preferences for outcomes and risks of treatments, Journal of the American Geriatrics

5. Detsky, A.S., MD, PhD, Baerlocher, M.O., MD. (2011, July). Do nice patients receive better care? The Journal of the American Medical Association, 306 (1), 94-95.

Giving Feedback Module

1. Rock, D. (2009). Managing with the brain in mind. strategy+business, 56. Retrieved from http://www.strategy-business.com/article/09306?pg=all

2. Fishbach, A., Finklestein, S. (2011). How feedback influences persistence, disengagement, and change in goal pursuit. An excerpt from Goal-directed behavior: Frontiers of social psychology. New York, NY: Psychology Press.

Handoffs Module

1. Institute for Healthcare Improvement, Virtual Training. (2011 to 2015). An IHI expedition: Improving transitions in hospital care.

2. Australian Council for Safety and Quality in Health Care. (2005). Clinical handover and patient safety literature review report.

3. The Joint Commission: Improving America’s Hospitals, A Report on Quality and Safety. (2006). Ref: National Patient Safety Goal 2E.

4. Bingham, M.T., Logsdon, T.R., Manicone, P.E., Landrigan, C.P., Hayes, L.W., … Sharek, P.J. (2014, August). Decreasing handoff-related failures in children’s hospitals. Pediatrics, 134(2), e564-e571. doi: 10.1542/peds.2013-3845

5. Starmer A.J., Spector, N.D., Srivastava R., West, D.C., Rosenbluth, G., Allen, A.D. … Landrigan, C.P., (2014, November). Changes in medical errors after implementation of a handoff program. The New England Journal of Medicine, 371, 1803-1812, doi: 10.

6. Peterson, S.M., Gurses, A.P., Regan, L., (2014, November). Resident to resident handoffs in the emergency department: An observational study. The Journal of Emergency Medicine, 47(5), 573-579, doi: http://dx.doi.org/10.1016/j.jemermed.2014.06.027

7. Flanigan, M., Heilman, J.A., Johnson, T., Yarris, L.M., (2015, November). Teaching and assessing ED handoffs: A qualitative study exploring resident, attending, and nurse perceptions. The Western Journal of Emergency Medicine, 16(6), 823-829, doi: 10.

High Performing Teams Basics Module

1. Committee on Quality of Health Care in America – The Institute of Medicine. (2001, March). Crossing the quality chasm: A new health system for the 21st century. Retrieved from http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

Hospitalist's First Impression Module

1. Barnett, P.B., MD, MPH. (2001, December). Rapport and the hospitalists. The American Journal of Medicine, 111(9.2), 31-35.

How-To Dyad Project Tip #1: An Introduction

Leadership Survey: Ability to Lead Does Not Come from a Degree, https://catalyst.nejm.org/ability-lead-degree-dyad-leadership-interpersonal-skills/

I Just Can't Do it Anymore...
Individual Impact of Burnout Module

1. Medscape lifestyle report 2016: Bias and burnout. (2016, January). A physician survey of over 15,800 physicians.

2. Shanafelt, T.D., Hassan, O., Dyrbye, L.N., Sinsky, C., Satele, D., Sloan, J. & West, C.P. (2015, December). Changes in burnout and satisfaction with work-life balance in physicians and the general US working population between 2011 and 2014. Mayo Clinic Proceedings, 90(12), 1600-1613. doi: http://dx.doi.org/10.1016/j.mayocp.2015.08.023

3. National mental health survey of doctors and medical students. (2013, October). Conducted by beyondblue. Retrieved from https://www.headsup.org.au/docs/default-source/resources/344547_1016_bl1132_lr.pdf?sfvrsn=0

4. Mata, D.A., Ramos, M.A., Bansai, N., Khan, R., Guille, C., Angelantonio, E.D., and Sen, S. (2015, December 8). Prevalence of depression and depressive symptoms among resident physicians a systematic review and meta-analysis. Journal of the American Medical Association, 314(22), 2373-2383. doi: 10.1001/jama.2015.15845

5. Sargent, D.A., Jensen, V.W., Petty, T.A., and Raskin, H. (1977, January 10). Preventing physician suicide. The role of family, colleagues, and organized medicine. Journal of the American Medical Association, 237(2), 143-145.

6. Austin, A.E., Van den Heuvel, C., Byard, R.W. (2013, January). Physician suicide. Journal of Forensic Sciences, 58(s1), S91-S93. doi: 10.1111/j.1556-4029.2012.02260.x

7. Austin, A.E., Van den Heuvel, C., Byard, R.W. (2013, January). Physician suicide. Journal of Forensic Sciences, 58(s1), S91-S93. doi: 10.1111/j.1556-4029.2012.02260.x

8. Berge K.H., Seppala, M.D., Schipper, A.M. (2009, July). Chemical dependency and the physician. Mayo Clinic Proceedings, 84(7), 625-631. doi: http://dx.doi.org/10.4065/84.7.625

9. Ly, D.P., Seabury, S.A., Jena, A. B. (2015, February 18). Divorce among physicians and other healthcare professionals in the United States: analysis of census survey data. The BMJ, 350, h706. doi: https://doi.org/10.1136/bmj.h706

Informed Consent Part 1 Module

1. Cecil, R.L. Goldman’s Cecil Medicine 25th edition.

2. Krumholz, H.M. (2010, March 24). Informed consent to promote patient-centered care. Journal of the American Medical Association, 33(12), 1190. doi:10.1001/jama.2010.309.

3. Spatz, E.S., Krumholz, H.M., Moulton, B.W. (2016, May 17). The new era of informed consent: Getting to a reasonable-patient standard through shared decision making. Journal of the American 4. Medical Association, 315(19), 2063-2064. doi: 10.1001/jama.2016.3070.

4. Terry, P. B. (2007, February). Informed consent in clinical medicine. Chest, 131(2), 563–568. doi:10.1378/chest.06-1955 Godwin Y. (2000, March). Do they listen? A review of information retained by patients following consent for reduction mammoplasty. British Journal of Plastic Surgery, 53(2), 121–125, doi: http://dx.doi.org/10.1054/bjps.1999.3220

5. Byrne, D.J., Napier A., Cuschieri A. (1988, May 7). How informed is signed consent? British Medical Journal (Clin Res Ed), 296(6625), 839 – 840. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2545118/pdf/bmj00277-0037.pdf

6. Hess, E.P., Grudzen, C.R., Thomson, R., Raja, A.S., Carpenter, C.R. (2015, July). Shared decision-making in the emergency department: Respecting patient autonomy when seconds count. Academic Emergency Medicine, 22(7), 856-864. doi: 10.1111/acem.12703

7. Landro, L. (2016, April 25). New tools help patients make tough decisions in the ER. Wall Street Journal. Retrieved from http://www.wsj.com/articles/new-tools-help-patients-make-tough-decisions-in-the-er-1461608262

8. Krumholz, H.M. (2010, March 24). Informed consent to promote patient-centered care. Journal of the American Medical Association, 33(12), 1190. doi:10.1001/jama.2010.309

Informed Consent Part 2 Module

1. Spatz, E.S., Krumholz, H.M., Moulton, B.W. (2016, May 17). The new era of informed consent: Getting to a reasonable-patient standard through shared decision making. Journal of the American Medical Association, 315(19), 2063-2064. doi:10.1001/jama.2016.3070.

2. Arnold, S.V., Decker, C., Ahmad, H., Olabiyi, O., Mundluru, S., Reid, K.J., & Spertus, J.A. (2008). Converting the informed consent from a perfunctory process to an evidence-based foundation for patient decision making. Circulation: Cardiovascular Quality and Outcomes, (1), 21-28. doi: 10.1161/circoutcomes.108.791863

3. Krumholz, H.M. (2010, March 24). Informed consent to promote patient-centered care. The Journal of the American Medical Association, 303(12), 1190-1191. doi:10.1001/jama.2010.309

4. Arnold, S.V., Decker, C., Ahmad, H., Olabiyi, O., Mundluru, S., Reid, K.J., & Spertus, J.A. (2008). Converting the informed consent from a perfunctory process to an evidence-based foundation for patient decision making. Circulation: Cardiovascular Quality and Outcomes, (1), 21-28. doi: 10.1161/circoutcomes.108.791863

5. Krumholz, H.M. (2010, March 24). Informed consent to promote patient-centered care. The Journal of the American Medical Association, 303(12), 1190-1191. doi:10.1001/jama.2010.309

Introducing Self Module

1. Olson, D.P., MD, Windish, D.M., MD, MPH. (2010, August). Communication discrepancies between physicians and hospitalized patients. Archives of Internal Medicine, 170(15), 1302-1307.

2. Makoul, G., PhD, Zick, A., MA, Green, M., MD. (2007, June). An evidence-based perspective on greetings in medical encounters. Archives of Internal Medicine, 167(11), 1172-1176.

Keeping Patients Tip #2: Why Leakage Occurs

1. Urgent Care Association of America. 2 Jama Pediatrics, 2013

Keeping Patients Tip #4: Leakage Impact on Quality

1. Comparison of Antibiotic Prescribing in Retail Clinics, Urgent Care Centers, Emergency Departments, and Traditional Ambulatory Care Settings in the United States Danielle L. Palms, MPH; Lauri A. Hicks, DO; Monina Bartoces, PhD; Adam L. Hersh, MD, PhD; Rachel Zetts, MPH; David Y. Hyun, MD; Katherine E. Fleming-Dutra, MD1 JAMA Intern Med. 2018;178(9):1267-1269

2. Milbank Q. 2011 Mar; 89(1): 39–68. Dropping the Baton: Specialty Referrals in the United States, Ateev Mehrotra, Christopher B Forrest, and Caroline Y Lin

3. http://www.techceocouncil.org/clientuploads/reports/A_Healthy_System_Final.pdf

4. Milbank Q. 2011 Mar; 89(1): 39–68. Dropping the Baton: Specialty Referrals in the United States, Ateev Mehrotra, Christopher B Forrest, and Caroline Y Lin

Leading Self Tip #5: Capacitating Others

1. Evidence for a Collective Intelligence Factor in the Performance of Human Groups, Anita Williams Woolley et al, Science 29 Oct 2010: Vol. 330, Issue 6004, pp. 686-688

2. Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman and Greg McKeown http://a.co/0KfhlYv

Leading Self Tip #6: The Self Learner

1. “Stack Overflow Developer Survey 2016”. Retrieved Nov 16, 2016

2. Hambrick, Z Deliberate Practice: Is That All It Takes to Become An Expert? Intelligence, 2013, pg 17-29

Learning the Patient Experience Module

1. Fong Ha, J., Longnecker, N. (2010, Spring). Doctor-patient communication: A review, The Ochsner Journal, 10(1), 38–43.

2. Bensing, J. M., Sluijs, E. M. (1985). Evaluation of an interview training course for general practitioners, Social Science Medicine, 20(7), 737–744.

Learning the Patient Experience Module

1. Fong Ha, J., Longnecker, N. (2010, Spring). Doctor-patient communication: A review, The Ochsner Journal, 10(1), 38–43.

2. Bensing, J. M., Sluijs, E. M. (1985). Evaluation of an interview training course for general practitioners, Social Science Medicine, 20(7), 737–744.

Listening to Patients Module

1. Jagosh, J., Boudreau, J.D., Steinert, Y., MacDonald, M.E., Ingram, L. (December 2011). The importance of physician listening from the patients’ perspective: Enhancing diagnosis, healing, and the doctor-patient relationship. Patient Education and Counseling, 85(3), 369-374.

Listening Well Tip #2: The 2-Minute Rule

1. Journal of General Internal Medicine, January 2019, Volume 34, Issue 1, pp 36–40| Cite as Eliciting the Patient’s Agenda- Secondary Analysis of Recorded Clinical Encounters ||| https://link.springer.com/journal/11606

Malpractice Risk Module

1. Balch, C.M., MD, FACS, et al. (2011, November). Personal consequences of malpractice lawsuits on American surgeons. Journal of the American College of Surgeons, 213(5), 657-667.

2. Localio, A.R., et al. (1991, July). Relation between malpractice claims and adverse events due to negligence. Results of the Harvard medical practice study III. New England Journal of Medicine, 325 (4), 245-251.

3. Vincent, C., PhD., Phillips, A., Young, M., BSc. (1994, June). Why do people sue doctors? A study of patients and relatives taking legal action. The Lancet, 343 (8913), 1609-1613.

4. Hickson, G.B., MD, Clayton, E.W., MD, JD, Githens, P.B., MS, Sloan, F.A., PhD. (1992, March). Factors that prompted families to file medical malpractice claims following perinatal injuries. The Journal of the American Medical Association, 267(10), 135

5. Ambady, N., PhD, et al. (2002). Surgeons’ tone of voice: A clue to malpractice history. Surgery, 132(1), 5-9.

6. Vincent, C., PhD., Phillips, A., Young, M., BSc. (1994, June). Why do people sue doctors? A study of patients and relatives taking legal action. The Lancet, 343 (8913), 1609-1613.

Malpractice Risk Module

1. Balch, C.M., MD, FACS, et al. (2011, November). Personal consequences of malpractice lawsuits on American surgeons. Journal of the American College of Surgeons, 213(5), 657-667.

2. Localio, A.R., et al. (1991, July). Relation between malpractice claims and adverse events due to negligence. Results of the Harvard medical practice study III. New England Journal of Medicine, 325 (4), 245-251.

3. Vincent, C., PhD., Phillips, A., Young, M., BSc. (1994, June). Why do people sue doctors? A study of patients and relatives taking legal action. The Lancet, 343 (8913), 1609-1613.

4. Hickson, G.B., MD, Clayton, E.W., MD, JD, Githens, P.B., MS, Sloan, F.A., PhD. (1992, March). Factors that prompted families to file medical malpractice claims following perinatal injuries. The Journal of the American Medical Association, 267(10), 135

5. Ambady, N., PhD, et al. (2002). Surgeons’ tone of voice: A clue to malpractice history. Surgery, 132(1), 5-9.

6. Vincent, C., PhD., Phillips, A., Young, M., BSc. (1994, June). Why do people sue doctors? A study of patients and relatives taking legal action. The Lancet, 343 (8913), 1609-1613.

Marginalizing Bad Behavior Module

1. MacDonald, O. (2011). Disruptive physician behavior, QuantiaMD Whitepaper. Retrieved from: http://www.quantiamd.com/q-qcp/Disruptive_Physician_Behavior.pdf

Navigating Medical Hierarchy Module

1. Cosby, K.S. & Croskerry, P. (December 2004). Profiles in patient safety: authority gradients in medical error. Academy of Emergency Medicine Journal, 11(12), 1341-1345.

2. Chen, P.W. (February 14, 2013). Afraid to speak up to medical power. The New York Times. Retrieved from http://well.blogs.nytimes.com/2013/02/14/afraid-to-speak-up-to-medical-power/?_r=0

3. Srivastava, R. (January 24, 2103). Speaking up – when doctors navigate medical hierarchy. The New England Journal of Medicine, 368, 302-305. doi:10.1056/NEJMp1212410

4. Sinclair Berg, S. (February 1998). Making doctors: an institutional apprenticeship. BMJ, 316:713. doi: http://dx.doi.org/10.1136/bmj.316.7132.713

5. Tost, L.P., Gino, F., & Larrick, R.P. (October 2013). When power makes others speechless: the negative impact of leader power on team performance. Academy of Management Journal, 56(5), 1465-1486. doi 10.5465/amj.2011.0180.

Nonverbal Communication Module

1. Griffith, C.H., III, MD, MSPH, Wilson, J.F., PhD, Langer, S., PhD, Haist, S.A, MD, MS. (2003, March). House staff nonverbal communication skills and standardized patient satisfaction. Journal of General Internal Medicine, 18(3), 170-174.

2. Hall, J.A., Harrigan, J.A., Rosenthal, R. (1995). Nonverbal behavior in clinician-patient interaction. Applied & Preventive Psychology, 4, 21-37

3. Ambady, N., PhD, et al. (2002). Surgeons’ tone of voice: A clue to malpractice history. Surgery, 132, 5-9.

4. Griffith, C.H., III, MD, MSPH, et al. (2003, March). House staff nonverbal communication skills and standardized patient satisfaction. Journal of General Internal Medicine, 18(3), 170-174.

Opioid Treatment Module #1: Using Guidelines
Opioid Treatment Module #6: Assessing Addiction Risk
Opioid Treatment Module #7: The Documentation Challenge
Opioid Treatment Module #8: Opioid Treatment Agreements
Opioid Treatment Module #9: Not Getting Duped
Optimizing Team Encounters Module

1. McGrail, K., et al. (2009). What is found there: Qualitative analysis of physician-nurse collaboration stories. Journal of General Internal Medicine, 24(2), 198-204

Organizational Impact of Burnout Module

1.Bodenheimer, B., Sinsky, C. (2014, November/December). From triple to quadruple aim: care of the patient requires care of the provider. Annals of Family Medicine, 12(6), 573-576. doi: 10.1370/afm.1713

2. Bodenheimer, B., Sinsky, C. (2014, November/December). From triple to quadruple aim: care of the patient requires care of the provider. Annals of Family Medicine, 12(6), 573-576. doi: 10.1370/afm.1713

3. Shanafelt, T.D., Dyrbye, M.D., West, C.P. (2017, March 7). Addressing physician burnout: the way forward. Journal of the American Medical Association, 317(9), 901-902. doi: 10.1001/jama.2017.0076

4. Welp, A., Meier, L.L., Manser, T. (2015, January 22). Emotional exhaustion and workload predict clinician-rated and objective patient safety. Frontiers in Psychology, 5, 1573. doi: 10.3389/fpsyg.2014.01573

5. Shanafelt, T.D., Balch, C.M., Bechamps, M.D., Russell, T., Dyrbye, L., Satele, D….Freischlag, J. (2009). Burnout and medical errors among american surgeons. Annals of Surgery, 251(6), 995-1000. doi: 10.1097/SLA.0b013e3181bfdab3

6. Shanafelt, T.D., Dyrbye, M.D., West, C.P. (2017, March 7). Addressing physician burnout: the way forward. Journal of the American Medical Association, 317(9), 901-902. doi: 10.1001/jama.2017.0076

7. Goodman, E.A., Boss, R.W. (2002, February). The phase model of burnout and employee turnover. Journal of Health and Human Services Administration, 25(1), 33-47.

8. Shanafelt, T.D., Dyrbye, M.D., West, C.P. (2017, March 7). Addressing physician burnout: the way forward. Journal of the American Medical Association, 317(9), 901-902. doi: 10.1001/jama.2017.0076

9. Shanafelt, T.D., Mungo, M., Schmitgen, J., Storz, K.A, Reeves, D., Hayes, S.N….Buskirk, S.J. (2016, April). Longitudinal study evaluating the association between physician burnout and changes in professional work effort. Mayo Clinic Proceedings, 91(4), 422-31. doi: http://dx.doi.org/10.1016/j.mayocp.2016.02.001

10. Dyrbye, L., Massie, F.S., Eacker, A. et. al. (2010, September 15). Relationship between burnout and professional conduct and attitudes among US medical students. Journal of the American Medical Association, 304(11), 1173-1180. doi: 10.1001/jama.2010.1318

Organizational Strategies to Address Burnout Module

1. Shanafelt, T.D., Gorringe, G., Menaker, R., Storz, K.A., Reeves, D., Buskirk, S.J., … Swensen, S.J. (2015, April). Impact of organizational leadership on physician burnout and satisfaction. Mayo Clinic Proceedings, 90(4), 432-440. doi: 10.1016/j.mayocp.2015.01.012.

Patient Adherence Module

1. Zolnierek, Haskard, Kelly, B. PhD, DiMatteo, M. Robin PhD (2009, August). Physician communication and patient adherence to treatment: A meta-analysis. Medical Care, 47(8), 826-834.

2. Strategies to enhance health outcomes. (2011) Journal for Patient Compliance, 1(1)

3. Third report on National Cholesterol Education Program – Expert panel on detection, evaluation and treatment of high blood cholesterol in adults (Adult Treatment Panel III) final report. (2002). Circulation, 106, 3359-3366

4. Communication Discrepancies Between Physicians and Hospitalized Patients – Douglas P. Olson, MD; Donna M. Windish, MD, MPH. Arch Intern Med. 2010;170(15):1302-1307.

Patient Experience Overview Tip #4: Connections Counter Burnout
Patient Experience Overview Tip #5: When Measure Trumps Mission
PDCA Module

1. Strongin, D. (2010-2013). PDCA…PDSA, is it as simple as a c or an s? Deming Collaboration. http://demingcollaboration.com/pdca-pdsa-is-it-aa-simple-as-a-c-or-an-s/

Physician Burnout: The Causes Module

1. Maslach, C., (2015). Burnout: The cost of caring. Los Altos, CA: ISHK

2. Montgomery, A., (2014, June). The inevitability of physician burnout: Implications for interventions. Burnout Research, 1(1), 50–56.

Physician Fulfillment Module

1. Merritt Hawkins for The Physicians Foundation (2012) A survey of America’s physicians: Practice patterns and perspectives, 8

2. Zuger, A., MD (2004, January). Dissatisfaction with medical practice. The New England Journal of Medicine, 350(1), 69-75.

3. Brown, S., Gunderman, R.B., MD, PhD (2006, June). Viewpoint: Enhancing the professional fulfillment of physicians. Academic Medicine, 81(6), 577-582.

Rapport Tip #4: The Power of Humor

Humor During Clinical Practice: Analysis of Recorded Clinical Encounters

Kari A. Phillips, Naykky Singh Ospina, Rene Rodriguez-Gutierrez, Ana Castaneda-Guarderas, Michael R. Gionfriddo, Megan Branda and Victor Montori

J Am Board Fam Med March 2018, 31 (2) 270-278   

Rapport Tip #5: Your Connection Challenge

The Clinician Experience Research Project, 5/18. Beeson, Long, Jamison

Receiving Feedback Module

1. Polzer, J. (2008). Making diverse teams click, Harvard Business Review. Retrieved from: http://hbr.org/2008/07/making-diverse-teams-click/ar/1

2. Rock, D. (2009). Managing with the brain in mind. strategy+business, 56. Retrieved from http://www.strategy-business.com/article/09306?pg=all

Resilience: Skills not Pills Module

1. www.dukepatientsafetycenter.com

2. bit.ly/grattool

Role Clarity Module

1. Borrill, C., Carletta, J., Carter, A., Dawson, J., Garrod, S., Rees, A., West, M. (1999). The effectiveness of health care teams in the national health service, Report: Aston University, University of Glasgow, University of Leeds. Retrieved from: http://homepages.inf.ed.ac.uk/jeanc/DOH-final-report.pdf

Rounding on Physicians Module

1. SK & A Summary. Forging a new partnership with physicians to increase satisfaction and reduce turnover. 2008 Press Ganey National Physician Priority Index

Scribe Module #4: Making the Case for Scribes

1. Documentation personnel can free up physicians during visits to “do what we do best.”  Nina Miller, MD, MPH, Isaac Howley, MD, MPH, and Maura J. McGuire, MD  Fam Pract Manag. 2016 Jul-Aug;23(4):23-27.

2. http://www.jabfm.org/content/28/3/371.long

3. http://www.jabfm.org/content/28/3/371.long

4. https://jamanetwork.com/journals/jamadermatology/article-abstract/2660011

Self-Awareness Module

1. Rock, D., Schwartz, J. (2006, May). The neuroscience of leadership. strategy+business, 43.

Setting Context Module

1. Mathieu, J.E., et al. (2000, April). The influence of shared mental models on team processes and performance. Journal of Applied Psychology, 85(2), 273-283.

Shared Decision-Making Module

1. Barry, M.J., MD. (1999, December). Involving patients in medical decisions: How can physicians do better? Journal of the American Medical Association, 282(24), 2,356-2,357.

2. Braddock, C.H., III, MD, MPH, et al. (1999, December). Informed decision making in outpatient practice: Time to get back to basics. The Journal of the American Medical Association, 282(24), 2313-2320.

3. Arterburn, D., et al. (2012, September). Introducing decision aids at group health was linked to sharply lower hip and knee surgery rates and costs. Health Affairs, 31(9), 2094-2104.

4. Hostetter, M., Klein, S. (2012, October/November). Quality matters: Helping patients make better treatment choices with decision aids. The Commonwealth Fund Newsletter:

Starting Here Tip #2: Learn, Try, Share

1. Chi, M., Bassok, M., Lewis, M. W., Reimann, P., & Glaser, R. (1989). Self-explanations: How students study and use examples in learning to solve problems. Cognitive Science, 13(2), 145-182.

Team Intelligence Module

1. Surowiecki, J. (2004). The wisdom of crowds. New York, NY: Random House. Retrieved from: https://www.randomhouse.com/book/175380/the-wisdom-of-crowds-by-james-surowiecki/9780385721707/

Tenets of a Safety Culture Module

1. Gawande, A., (2013, July 29). Slow ideas. The New Yorker. http://www.newyorker.com/reporting/2013/07/29/130729fa_fact_gawande?currentPage=all

2. Joint Commission: Root Causes of Sentinel Events; All categories; 1995–2005

Committee on Quality of Health Care in America, Insitute of Medicine) (2001) Crossing the quality chasm: a new health system for the 21st century. Washington, DC: The National Academies Press.

http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

The Big Picture Module

1. Kerse, N. PhD, MBChB, et al. (2004, September). Physician-patient relationship and medication compliance: A primary care investigation. Annals of Family Medicine, 2(5), 455-461.

2. Duberstein, P., et al. (2007, February). Influences on patients’ ratings of physicians: Physician demographics and personality. Patient Education and Counseling, 65(2), 270-274.

3. Thom, D.H., Hall, M.A., Pawlson, L.G. (2004, July). Measuring patients’ trust in physicians when assessing quality of care. Health Affairs, 23(4), 124-132.

4. Safran, D.G., et al. (1998, September). Linking primary care performance to outcomes of care. Journal of Family Practice, 47(3), 213-220.

5. Thom, D.H., Hall, M.A., Pawlson, L.G. (2004, July). Measuring patients’ trust in physicians when assessing quality of care. Health Affairs, 23 (4), 124-132.

6. Osler, Sir William, Bt, MD, FRS., (1906 Second Edition). Essay: Aequanimitas with other addresses to medical students, nurses and practitioners of medicine. Philadephia Blakiston, 259.

7. Haas, J.S., MD, MSPH, et al. (2000, February). Is the professional satisfaction of general internists associated with patient satisfaction? Journal of General Internal Medicine, 15(2), 122-128. link.springer.com/article/10.1046/j.1525-1497.2000.02219.

The Huddle Module

1. Dingley, C., Daugherty, K., Derieg, M., Persing, R. (2008). Improving patient safety through provider communication strategy enhancements, Advances in Patient Safety: New Directions and Alternative Approaches, Volume 3:Performance and Tools. National Center for Biotechnology Information: US National Library of Medicine. Retrieved from: http://www.ncbi.nlm.nih.gov/books/NBK43663/

2. Toussaint, J., Berry, L. (2013). The promise of lean in health care, Mayo Clinic Proceedings, 88(1), 74-82. Retrieved from:

https://www.medline.com/media/mkt/pdf/research/or-safety-lean/The-Promise-of-Lean-in-Healthcare-Article.pdf

The Impact of Disruptive Behavior Module

1. McDonald, O., et al. (May 2011). Disruptive physician behavior. QuantiaMD.com White Paper. Accessed Oct 12 2013

The Power of Touch Module

1. Block, L., Habicht, R., Wu, Al, Desai, S., Wang, K., Novello-Silva, K., … Feldman, L. (August 2013). In the wake of the 2003 and 2011 duty hours regulations, how do internal medicine interns spend their time? Journal of General Internal Medicine, 28(8), 1042-1047.

2. Holt-Lunstad, J., Smith, T., Baker, M., Harris, T., Stephenson, D. (March 2015). Loneliness and social isolation as risk factors for mortality: a meta-analytic review. Perspectives on Psychological Science, 10(20), 227-237. doi 10.1177/1745691614568352

3. Cohen, S., Janicki-Deverts, D., Turner, R., Doyle, W. (February 2015). Does hugging provide stress-buffering social support? A study of susceptibility to upper respiratory infection and illness. Psychological Science, 26(2), 135-147. doi: 10.1177/0956797614559284

4. Griffin, R., Vitro, E. (July/August 1998). An overview of therapeutic touch and its application to patients with alzheimer’s. American Journal of Alzheimer’s Disease & Other Dementias, 14(4), 211-216. doi: 10.1177/153331759801300409

5. Gueguen, N. (2004). Nonverbal encouragement of participation in class: the effect of touch. Social Psychology of Education, 7, 89-98.

6. Gallace, A., Spence, C. (2010). The science of interpersonal touch: an overview. Neuroscience and Biobehavioral Reviews, 34(2), 246-259. doi: 10.1016/j.neubiorev.2008.10.004.

7. Light, K., Grewen, K., Amico, J., (2005). More frequent partner hugs and higher oxytocin levels are linked to lower blood pressure and heart rate in premenopausal women. Biological Psychology, 69(1), 5-21. doi: http://dx.doi.org/10.1016/j.biopsycho.2004.11.002.

8. Holt-Lunstad, J., Birmingham, W., and Light, K. (November 2008). Influence of a “warm touch” support enhancement intervention among married couples on ambulatory blood pressure, oxytocin, alpha amylase and cortisol. Psychosomatic Medicine, 70(9), 976-985. doi: 10.1097/PSY.0b013e318187aef7

The Pre-Procedure Time-Out Module

1. Lee, S.L., MD. (2010), The extended surgical time-out: does it improve quality and prevent wrong-site surgery? The Permanente Journal, 14(1), 19-23. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2912716/

2. Braaf, S., Manias, E., Riley, R. (2012). The ‘time-out’ procedure: an institutional ethnography of how it is conducted in actual clinical practice. BMJ Quality and Safety, doi: 10.1136/bmjqs-2012-001702 http://qualitysafety.bmj.com/content/early/2013/04/11/bmjqs-2012-001702.abstract

3. Clarke, J.R., MD, Johnston, J., MSN, JD, Finley, E.D., BS (2007, September). Getting surgery right. Annals of Surgery, 246(3), 395-405 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1959354/

4. World Health Organization. Patient safety – safe surgery. Retrieved from: http://www.who.int/patientsafety/safesurgery/en/

The Safety Huddle Module

1. Henriksen, K., PhD, Battles, J.B., PhD, Keyes, M.A., MA, Grady, J.L., BS (Editors: Agency for Healthcare Research and Quality) (2008, August). Advances in patient safety: new directions and alternative approaches (Vol 3: Performance and Tools). Pub. No. 08-0034-3 http://www.ncbi.nlm.nih.gov/books/NBK43663/

The Variance Dilemma Module

1. Weber, D.O. (2004). Poll results: doctors’ disruptive behavior disturbs physician leaders. American College of Physician Executives 2004 Behavior Survey.

2. Rosenstein, A.H. (June 2002). Nurse-physician relationships: impact on nurse satisfaction and retention. American Journal of Nursing, 102(6), 26-34.

3. Diaz, A.L. and McMillin, J.D. (1991). A definition and description of nurse abuse. Western Journal of Nursing Research, 13(1), 97-109.

4. Rosenstein, A.H and O’Daniel, M. (January 2005). Disruptive behavior and clinical outcomes: perceptions of nurses and physicians. American Journal of Nursing, 105(1), 54-64.

5. O’Leary, K.J., Kulkarni, N., et al. (January 2010). Hospitalized patients’ understanding their plan of care. Mayo Clinic Proceedings, 85(1), 47–52.

6. Makaryus A.N., MD, Friedman, E.A., MD (August 2005). Patients’ understanding of their treatment plans and diagnosis at discharge. Mayo Clinic Proceedings, 80(8), 991-994.

7. Pollak, K.I., Arnold, R.M., et al. (December 2007). Oncologist communication about emotion during visits with patients with advanced cancer. Journal of Clinical Oncology, 25(36), 5748-5757.

8. Tarn, D.M., MD, PhD, Heritage, J., PhD, et al. (September 2006). Physician communication when prescribing new medications. Archives of Internal Medicine, 166(17):1855-1862.

Time Perception Tip #1: The Patient Perception of Time

1. Chen-Tan Lin, MD; Gail A. Albertson, MD; Lisa M. Schilling, MD; et al Elizabeth M. Cyran, MD; Susan N. Anderson, BS; Lindsay Ware, BA; Robert J. Anderson, MD. Author Affiliations Article Information. Arch Intern Med. 2001;161(11):1437-1442.

Time Perception Tip #2: Agenda Setting

1. Mauksch LB, Hillenburg L, Robins L. The establishing focus protocol: training for collaborative agenda setting and time management in the medical review. Families, Systems and Health. 2001;19:147–157.

Time Perception Tip #3: The Big Sit

1. Patient Educ Couns. 2012 Feb;86(2):166-71. Effect of sitting vs. standing on perception of provider time at bedside: a pilot study. Swayden KJ, Anderson KK, Connelly LM, Moran JS, McMahon JK, Arnold PM.

Time Perception Tip #4: Going Social

1. Practical Ways to Improve Patient Satisfaction With Visit Length. George E. Kikano, MD, David A. Gross, MS, and Kurt C. Stange, MD, PhD. Fam Pract Manag. 1999 Sep;06(8):52.

Using Teach-Back Module

1. Makaryus, A., et al. (2005). Patients’ understanding of their treatment plans and diagnosis at discharge. Mayo Clinic Proceedings, 80(8), 991-994.

2. Olson, D., et al. (2010). Communication discrepancies between physicians and hospitalized patients. Archives of Internal Medicine, 170(15), 1302-1307.

3. Olson, D., et al. (2010). Communication discrepancies between physicians and hospitalized patients. Archives of Internal Medicine,170(15), 1302-1307.

4. O’Leary, K., et al. (2010). Hospitalized patients’ understanding of their plan of care. Mayo Clinic Proceedings, 85(1), 47-52.

5. Okuyan, B., Sancar, M., Izzettin, F.V. (February 2013). Assessment of medication knowledge and adherence among patients under oral chronic medication treatment in community pharmacy settings. Pharmacoepidemiol and Drug Safety; 22(2), 209-14.

6. Kessels, R.P. (May 2003). Patients’ memory for medical information. Journal of the Royal Society of Medicine, 96(5), 219–222.

7. Albert, N.M. (2008). Improving medication adherence in chronic cardiovascular disease. Critical Care Nurse, 28, 54-64.

Using the EHR Module

1. Hsiao, C.J., Hing, E. (December 2012). Use and characteristics of electronic health record systems among office-based physician practices. NCHS Data Brief , 111, 1-8. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/23384787

Word of Mouth Module

1. Tu, Ha T., Lauer, Johanna. (2008, December). Word of mouth and physician referrals still drive health care provider choice. HSC Research Brief (9), 1-8.

2. Minn Med. 1998 Dec;81(12):22-6. Choosing a family physician. What do patients want to know? Engstrom S, Madlon-Kay DJ

3. White House Office of Consumer Affairs, Washington, DC