Clinician Coach


We believe that there is unbelievable power in supporting and coaching clinicians at your organization. The Clinician Coaching Certification is a six-month program designed to prepare your leaders to be patient experience coaches at your organization.

Ideal For

Emerging and experienced patient experience leaders who are ready to begin patient experience coaching at their organization.


Virtual sessions and simulations paired with micro-learning from Practicing Excellence.


2-hour introductory coaching clinic, monthly instructional coaching clinics, 2-hour virtual coaching simulation, 5 hours of Practicing Excellence curriculum, 3 small-group coaching sessions, and final coaching assessment.



Coaches will finish the program as a Certified Patient Experience Coach and will be ready to begin coaching and shadowing clinicians at their organization.

Prospective coaches will build key competencies for coaching patient connection skills to clinicians by:

      • Gaining familiarity and knowledge via Practicing Excellence to coach and develop clinicians in the domain of patient experience. These tips include patient experience certification curriculum, building coaching competencies, and building a coaching program framework.
      • Participating in monthly virtual coaching clinics designed to build mastery coaching competencies through immersive development sessions. These didactic sessions provide in-depth instruction for each facet of the coaching interaction.
      • Engaging in coaching simulation training where real-time practice combined with feedback allows for participants to deepen their skills to deliver coaching. Participants will observe virtual training sessions and participate in coaching simulations with small group members of the coaching cohort.
      • Completing final assessment evaluation where coaches demonstrate coaching efficacy by exhibiting core mastery of coaching competencies. Prospective coaches will participate in a final evaluation via a virtual coaching encounter.
      • After completing certification, coaches become members of the Practicing Excellence Coaching Consortium. The Coaching Consortium is a community of coaches that grow, develop, and share experiences together on the mastery journey.

2024 Cohort #1

January 23, 2024 – June 18, 2024

$5,000 per participant

Virtual sessions hosted over Zoom | Registration Deadline: 01/16/2024

Session 1: January 23, 2024


2:00 – 4:00pm EST

Introductory session laying the foundation for the road ahead. Prospective coaches will learn the framework of the certification program, components of an effective coaching session, and coaching best practices to begin establishing a coaching body of knowledge. 

Session 2: February 27, 2024


2:00 – 4:00pm EST

In this session, prospective coaches will learn facets of pre-coaching activities, including selecting who to coach, assessing coachability, the leader’s role in coaching, and framing the coaching conversation.

Session 3: March 19, 2024


2:00 – 4:00pm EST

In this session, prospective coaches will learn the structure of a successful coaching session, including best-practices for in-person and virtual sessions, tapping Practicing Excellence in real-time, and establishing effective feedback channels during the coaching session.

Session 4: April 23, 2024


2:00 – 4:00pm EST

Session four outlines post-coaching session activities, including construction of the post-visit feedback report, creation of Practicing Excellence learning curriculums, and establishing feedback style and cadence.

Session 5: May 21, 2024


2:00 – 4:00pm EST

Virtual simulation session where coaches will observe instructor-led coaching. Participants will serve as the “coached clinician” during simulation and will have opportunities to serve as the “coach”.

Session 6: June 18, 2024


2:00 – 4:00pm EST

Session six will prepare prospective coaches for the coaching certification final assessment. Participants will share greatest challenges, key learnings and takeaways, and share results of small group coaching sessions.



2:00 – 3:00pm EST

Register Now

Register by filling out the registration information below.

Registration deadline: 1/16/2024

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