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Stories and Insights from Our Community



Patient Experience

Connecting To Patients. Improving Care.

Inspiration in Every Room

"I am struck with the gap in our knowledge and in our training for actually caring for patients” — Chris Rumery, MD Our purpose as a clinician community is clear and present in every member story...
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Unexpected Rewards

“I like to remember something really positive that’s happened on a shift, even the smallest things remind me of why I went into medicine."— Bob Czincila, DO Because of our members, The Clinician...
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The Non-adherent

Q: My colleagues and I agree that more patient education can improve adherence, but it’s really a challenge to work the extra time it takes into our short visits. Our adherence rates need work,...
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Tune Into What Matters Most

For Ed Paul, MD, practicing and teaching medicine isn’t a job. It’s not even a career — it is a calling. Sir William Osler said, “We must promote compassion, courage, and wisdom among our...
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Non-Compliance: The Price We Pay for High-Cost Treatment

Q: Should we be discussing cost with our patients and if so, how? A: Cost, and medication cost in particular, are often cited by patients as their primary hurdles to treatment adherence. And we...
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Simple Pleasures

Every day, and all day if he had his way, my son plays with his good buddies and neighbors, Max and Milo. They are thick as thieves, a veritable neighborhood mosh pit of sporting equipment, dirt...
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No Good No Shows

Q: As a Medical Director of a primary care clinic, I am concerned that we are not adequately addressing what seems to be a growing problem of patients not showing up for their appointments. I...
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The Patient Experience: Must It Be This Hard?

Q: As our group’s Medical Director, I am constantly having to talk with colleagues about patient satisfaction data and how to improve the patient experience. While we don’t agree on the...
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Referrals That Don't Disrupt Your Day

Q: As a sub-specialist, I have seen deterioration in the communication of consult requests over the past few years. Some of this may be due, in part, to the use of the EMR, where you can just...
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I’d Hate To Be His Patient

I don’t know about you, but I’m up to my eyeballs in “patient experience” focus, metrics and nomenclature. Of course, we all get it and are committed to taking great care of our patients, but,...
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Toppling Healthcare's Top-Down Mindset

The changes to healthcare—not just in policy, regulation, and payment but also the tectonic shifts in how physicians define, evaluate, report and are paid for care—can make us all feel like we’re...
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What Doctors Don’t Ask

“How are you feeling?” It’s a question we frequently ask patients – on rounds, in the clinic, post-operatively – and with all good intentions and gentility. But, do we ever stop to think: what is...
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