Blog & News

Before the COVID-19 pandemic, there was already a rise in telehealth use by 15 to 20 percent per year. Now systems across the nation are sprinting to virtual care. . .

Even before the COVID-19 pandemic, loneliness was bubbling up as its own pandemic with progressive evidence of patient harm. Dr. Juliann Holt Lunstad, a neuroscientist out of BYU, has studied loneliness for years. . .

How do caregivers have conversations with patients who don’t wear masks when your clinic has a mask wearing policy? What do you say to a defiant patient comes into clinic just not wearing one and. . .

It’s pretty clear: Fear in care teams is real with the COVID-19 pandemic. There is fear of exposure and fear of personal harm while care teams are being called upon to treat patients, manage personal protective equipment. . .

We recently had the privilege of hearing from three leaders and experts on how telehealth has transformed patient care. . .

Dr. Charbel Salem, Chief Medical Officer of King’s Daughters Health System, speaks with Dr. Stephen Beeson, founder and CEO of Practicing Excellence, about his organization’s challenges and success drivers. . .

Click the video below to listen as Dr. Sherry Kroll of Hartford HealthCare Medical Group​ speaks with Dr. Stephen Beeson, founder and CEO of Practicing Excellence, about the learning curve that came with setting up the technology to care for a broad spectrum of patients. . .

Click the video below to listen as Dr. Sherry Kroll of Hartford HealthCare Medical Group​ speaks with Dr. Stephen Beeson, founder and CEO of Practicing Excellence, about tips and best practices to enhance patient connection on a video visit. . .

Andrea Smidler, Public Health/Infectious Disease, PhD, speaks with Dr. Stephen Beeson how COVID-19 transmits and its implications on our safety and how clinicians care for patients. Together they tackle three timely discussion points. . .

In order to be able to save someone’s life or impact them positively, sometimes we can’t allow ourselves to reflect on, consider or fully feel the emotional impact of what our patient is going through in the moment. Anyone who’s done a postmortem C-section, worked on a teenager. . .

 Healthcare organizations are facing unprecedented challenges during the COVID-19 health crisis, and in response, we’ve put together three go-to reference sheets that provide tips for patient communication, team support, and self-care. In these...

This month we shine the Meet The PE Team spotlight on Erin Gereghty, Client Success Account Manager. Enjoy getting to know who’s behind the Clinician Experience Project a little more personally and how each team. . .

It was a Friday evening, I was asked to admit an elderly patient in the emergency department. I went down to see her and also got to meet with her family. . .

Throughout any given day, you’ll find Dr. Renee Dversdal enthusiastically teaching learners of all stages, collaborating with thought leaders across the country, and balancing. . .

We’re taking a moment to recognize partner organizations that have recently launched the Clinician Experience Project. Dedicated leaders, teams, and individuals have put months of hard work into these collaborative events to kick off new learning and development programs. Join us in celebrating these collective efforts. . .

When a patient arrives at the Emergency Department, it is often the worst day of their life and they’re coming from an environment that represents the challenges they’re bringing with them to the ED. If we don’t take a moment to understand and become curious about them, and the circumstances surrounding their care. . .

Our second team member in our Meet The PE Team series introduces you to Jason Kimbrell, our Video Production Specialist. Enjoy getting to know who’s behind the Clinician Experience Project a little more personally and how each team member contributes to the mission. . .

In a specialty where physicians are seeing patients at their sickest during a small window of time to establish trust and create a clear diagnosis, important fundamentals. . .

One cornerstone of the value of the Clinician Experience Project is how clinicians and leaders together make achievable progress through practical improvement and development steps. We’ve heard this across the board from our partners organizations, individual members, and thought leaders we’ve had the opportunity to chat with. . .

There are a variety of ways to incorporate improvement tips in regular care team gatherings, and sometimes the simplest way is to share a single image that makes a big impact. We’ve put together a roundup of some of our most popular visual tips from 2019, any of which could be a part of your efforts to connect. . .

Wow! What a year! It’s been both exciting and exhausting as we continue our fundamental mission of improving care for patients and clinicians alike. As founder of the Clinician Experience Project, we set out with a vision to help every clinician thrive by building a world-class coaching and development solution to help clinicians connect to patients, collaborate. . .

At Practicing Excellence, we aim as a team to bring the best of each other through our collective purpose, transparent connection, and being truly “in this together.” Our Meet The PE Team ongoing series will introduce you to the creative and authentic folks who are behind the work. . .

Leaders, care teams, and healthcare organizations that can give and receive feedback possess enormous capacity to learn and improve quickly and continuously. But it’s clear that giving and receiving feedback can make even the most confident of us bristle in defense if we’re not used to how beneficial feedback is when it’s done the right way. . .

Communication within and across care teams has the potential to get pretty complicated and confusing. Well-intended team members with poor communication techniques often can get in the way of otherwise very dedicated work. . .

When the success of leading organizational change is predicated upon healthy connection and communication between clinical and non-clinical teams, dyadic relationships become essential for advancing effective collaboration. Tom Tull, Vice President and Chief Experience Officer at Ballad Health, knows firsthand what this effort looks like. . .

“As we’re creating content for hospitalists, it’s really important to me for those who are looking for this information to know that they are getting it from someone who does the exact same work that they do. I am a clinical hospitalist. I see patients all day, every day. . .

Imagine this scenario: A physician walks into a patient’s room during morning rounds. The physician asks about how the patient is feeling, what’s planned for that day, and everything else that might be relevant. . .

Sharing patient experience data with physicians and teams across St. Joseph Health Medical Group proved to be a futile exercise . . .

Deploying a physician coaching initiative is an effective catalyst for driving transformational change and accelerating successful outcomes. To establish coaches who have culture-shifting impact, they must be an extension of leader messaging and...

Last week on August 12th and 13th the Practicing Excellence team gathered with partners and colleagues at our CONNECT Community Networking Event to learn from each other, exchange insights, advance organizational priorities, and build lasting...

In constantly evolving healthcare environments, physician leaders are key in managing change efforts, however, developing leaders across a large system can in itself be a difficult change to lead. Consequently, it’s important to recognize that...

Inspiring clinicians to engage in your patient experience improvement efforts is not only important, it is required to achieve results. Few healthcare leaders dispute this, but the effectiveness of getting this accomplished is inconsistent.  Over...

“I know you’re not a clinician, but I would like for you to formalize our Clinician Coaching Program and start shadowing and coaching clinicians at Sentara Medical Group.” I honestly thought I misheard this request from my director. I immediately wondered. . .

When organizational transformation happens in partnership with physicians, patient experience advancements can take great strides forward among clinical teams. At JPS Health Network this became a reality as the organization translated an...

March 20th, 2020 is National Doctor’s Day. Many organizations plan for a special recognition of their care team leaders by giving them a baseball cap, a thermos or a blanket with the organizational logo on it. These were the last three Doctor’s Day...

As physicians grow increasingly overwhelmed by the focus on their patient experience scores and online reputation, the need for shifting the conversation with toward progressive learning and supporting reward and recognition is more urgent than...

With both increased transparency and reimbursement tied to the patient experience, organizations have focused on improving outcomes for a long time. Despite significant investment, as a whole, the industry's actual improvement isn’t very...

Our mission is to improve the clinician experience through world class skill-building solutions that enhance patient connection, fuel team collaboration, and develop leaders who inspire change. With great excitement, we announce the addition...

The changes to healthcare—not just in policy, regulation, and payment but also the tectonic shifts in how physicians define, evaluate, report and are paid for care—can make us all feel like we’re on a runaway train. Alongside the runaway train are...

Jill Kruse, MD, doesn't see empathy as another thing to do, but as an essential ingredient for good medicine. Sure, many studies have shown that empathy is directly related to patient satisfaction, adherence to medical...

 “Despite having incredibly meaningful jobs, doctors are increasingly unhappy in their work,” explains Dr. Paddy Barrett, Cardiologist at St. Vincent’s University Hospital County Dublin, Ireland and faculty member of the Clinician Experience...

Phil Yphantides, MD, or “Dr. Phil” as patients often call him, shows us just how potent self-discovery and change can be when we find ourselves in a challenging situation. Being in a challenging situation you’re not exactly...

Spend a few minutes with Wendy Woods-Swafford MD., M.P.H., and you quickly sense just how deep her commitment runs. For her, being a physician isn’t just about doing the job well, it’s more about the crucial role a physician...

One of the first things Nick Fustino, MD, said to us was, “The first time I heard the term ‘patient satisfaction,’ I thought wait a minute…I have to cure cancer and make patients happy while I do it?” Is there a physician in...

The increased chatter we’re all hearing around engaging patients (AKA: “How in the world can I get this patient to take control of their own care -- lose weight,  stay on their medication, etc.?”) got me thinking: “Where does patient...