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The latest insights, conversations, and research.

Celebrating Our Newest Partner Organizations

Celebrating Our Newest Partner Organizations

We’re taking a moment to recognize partner organizations that have recently launched the Clinician Experience Project. Dedicated leaders, teams, and individuals have put months of hard work into these collaborative events to kick off new learning and development programs. Join us in celebrating these collective efforts. . .

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In The ED: How To Create An Intake Experience

In The ED: How To Create An Intake Experience

When a patient arrives at the Emergency Department, it is often the worst day of their life and they’re coming from an environment that represents the challenges they’re bringing with them to the ED. If we don’t take a moment to understand and become curious about them, and the circumstances surrounding their care. . .

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Meet The PE Team | Jason Kimbrell, Video Production Specialist

Meet The PE Team | Jason Kimbrell, Video Production Specialist

Our second team member in our Meet The PE Team series introduces you to Jason Kimbrell, our Video Production Specialist. Enjoy getting to know who’s behind the Clinician Experience Project a little more personally and how each team member contributes to the mission. . .

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Tangible Impact: What We Heard In 2019

Tangible Impact: What We Heard In 2019

One cornerstone of the value of the Clinician Experience Project is how clinicians and leaders together make achievable progress through practical improvement and development steps. We’ve heard this across the board from our partners organizations, individual members, and thought leaders we’ve had the opportunity to chat with. . .

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12 Coaching Tip Infographics For Care Teams

12 Coaching Tip Infographics For Care Teams

There are a variety of ways to incorporate improvement tips in regular care team gatherings, and sometimes the simplest way is to share a single image that makes a big impact. We’ve put together a roundup of some of our most popular visual tips from 2019, any of which could be a part of your efforts to connect. . .

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Practicing Excellence: 2019 In Review

Practicing Excellence: 2019 In Review

Wow! What a year! It’s been both exciting and exhausting as we continue our fundamental mission of improving care for patients and clinicians alike. As founder of the Clinician Experience Project, we set out with a vision to help every clinician thrive by building a world-class coaching and development solution to help clinicians connect to patients, collaborate. . .

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Meet The PE Team | Liz Curry, Client Success Account Manager

Meet The PE Team | Liz Curry, Client Success Account Manager

At Practicing Excellence, we aim as a team to bring the best of each other through our collective purpose, transparent connection, and being truly “in this together.” Our Meet The PE Team ongoing series will introduce you to the creative and authentic folks who are behind the work. . .

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How To Give & Receive Feedback Effectively

How To Give & Receive Feedback Effectively

Leaders, care teams, and healthcare organizations that can give and receive feedback possess enormous capacity to learn and improve quickly and continuously. But it’s clear that giving and receiving feedback can make even the most confident of us bristle in defense if we’re not used to how beneficial feedback is when it’s done the right way. . .

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Tapping Dyadic Leadership To Get Things Done

Tapping Dyadic Leadership To Get Things Done

When the success of leading organizational change is predicated upon healthy connection and communication between clinical and non-clinical teams, dyadic relationships become essential for advancing effective collaboration. Tom Tull, Vice President and Chief Experience Officer at Ballad Health, knows firsthand what this effort looks like. . .

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Meet Our Faculty: Dr. Mark Shapiro, Hospital Medicine Physician

Meet Our Faculty: Dr. Mark Shapiro, Hospital Medicine Physician

“As we’re creating content for hospitalists, it’s really important to me for those who are looking for this information to know that they are getting it from someone who does the exact same work that they do. I am a clinical hospitalist. I see patients all day, every day. . .

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Five Guidelines For Leading Coaching Programs

Five Guidelines For Leading Coaching Programs

Deploying a physician coaching initiative is an effective catalyst for driving transformational change and accelerating successful outcomes. To establish coaches who have culture-shifting impact, they must be an extension of leader messaging and...

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Inspiration, Education & Activation In Nashville

Inspiration, Education & Activation In Nashville

Last week on August 12th and 13th the Practicing Excellence team gathered with partners and colleagues at our CONNECT Community Networking Event to learn from each other, exchange insights, advance organizational priorities, and build lasting...

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Leading Organizational Change At Ballad Health

Leading Organizational Change At Ballad Health

In constantly evolving healthcare environments, physician leaders are key in managing change efforts, however, developing leaders across a large system can in itself be a difficult change to lead. Consequently, it’s important to recognize that...

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3 Steps To Drive Patient-Centered Clinician Engagement

3 Steps To Drive Patient-Centered Clinician Engagement

Inspiring clinicians to engage in your patient experience improvement efforts is not only important, it is required to achieve results. Few healthcare leaders dispute this, but the effectiveness of getting this accomplished is inconsistent.  Over...

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How To Effectively Coach Clinicians As A Non-Clinician

How To Effectively Coach Clinicians As A Non-Clinician

“I know you’re not a clinician, but I would like for you to formalize our Clinician Coaching Program and start shadowing and coaching clinicians at Sentara Medical Group.” I honestly thought I misheard this request from my director. I immediately wondered. . .

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JPS Health Network: Success Through Certifications

JPS Health Network: Success Through Certifications

When organizational transformation happens in partnership with physicians, patient experience advancements can take great strides forward among clinical teams. At JPS Health Network this became a reality as the organization translated an...

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The Culture-Creating Power Of Reward And Recognition

The Culture-Creating Power Of Reward And Recognition

March 20th, 2020 is National Doctor’s Day. Many organizations plan for a special recognition of their care team leaders by giving them a baseball cap, a thermos or a blanket with the organizational logo on it. These were the last three Doctor’s Day...

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Thomas Rehring, MD On Supporting Physician Engagement

Thomas Rehring, MD On Supporting Physician Engagement

As physicians grow increasingly overwhelmed by the focus on their patient experience scores and online reputation, the need for shifting the conversation with toward progressive learning and supporting reward and recognition is more urgent than...

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Driving Sustained Outcomes Through Skill Application

Driving Sustained Outcomes Through Skill Application

With both increased transparency and reimbursement tied to the patient experience, organizations have focused on improving outcomes for a long time. Despite significant investment, as a whole, the industry's actual improvement isn’t very...

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Mary Sue Easmeil, CPXP: Chief Client Success Officer

Mary Sue Easmeil, CPXP: Chief Client Success Officer

Our mission is to improve the clinician experience through world class skill-building solutions that enhance patient connection, fuel team collaboration, and develop leaders who inspire change. With great excitement, we announce the addition...

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Toppling Healthcare’s Top-Down Mindset

Toppling Healthcare’s Top-Down Mindset

The changes to healthcare—not just in policy, regulation, and payment but also the tectonic shifts in how physicians define, evaluate, report and are paid for care—can make us all feel like we’re on a runaway train. Alongside the runaway train are...

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No Hugs Required: Real Empathy in the Exam Room

No Hugs Required: Real Empathy in the Exam Room

Jill Kruse, MD, doesn't see empathy as another thing to do, but as an essential ingredient for good medicine. Sure, many studies have shown that empathy is directly related to patient satisfaction, adherence to medical...

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Dr. Paddy Barrett: Rediscovering Purpose After Loss

Dr. Paddy Barrett: Rediscovering Purpose After Loss

 “Despite having incredibly meaningful jobs, doctors are increasingly unhappy in their work,” explains Dr. Paddy Barrett, Cardiologist at St. Vincent’s University Hospital County Dublin, Ireland and faculty member of the Clinician Experience...

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