Practicing Excellence’s mission is to help helps organizations, teams, and individuals
build skills to drive outcomes. Through role-specific, programmatic, app-based micro-learning, we scale skill building as an enterprise-wide, synchronous, on-demand solution.
Key influencers of patient experience are hospitalists and hospital care teams. We bring our skill building approach to the role of hospitalists in our new program, Hospital Medicine: Human Connection Certification.
The Hospital Medicine: Human Connection Certification Program builds upon the foundational skills learned in previous Hospital Medicine Patient Experience Certification Programs. It provides hospitalists with key skills to deepen human-to-human connections with patients, care team members, and interdepartmental colleagues.
In this program, team members learn to:
- Develop advanced emotional intelligence skills to navigate interpersonal dynamics and cultivate meaningful connections in the inpatient setting
- Apply sophisticated communication strategies to elevate patient care and enhance team collaboration
Expert Faculty
The Hospital Medicine: Human Connection Certification Program is led by Hospitalist Mark Shapiro, MD. Dr. Shapiro has been in full-time clinical practice as a Hospitalist specializing in the care of hospitalized adults since 2006.
Program Stats
This program consists of 6 Skills curated specifically to impact the effects hospitalists have on their team and patients. From emotional intelligence to intergenerational communication, this program teaches the skills necessary for enhancing patient-clinician interaction, building trust and improving experiences.
- Advanced Emotional Intelligence With Patients
- Conflict Management In Care Teams
- Leveling Up Hospitalist Communication With Patients
- Engaging Families As A Hospitalist
- Enhancing Patient Education In The Hospital
- Intergenerational Communication Within Hospital Teams
Program Support
With every program, our team will provide support to help plan, guide, and implement content, so that together, we can achieve the outcomes you have set for your team and for your organization.
Learn more about our approach, and when you’re ready to level up leadership in your organization, contact us!
Practicing Excellence builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, our micro-learning solution delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through our mobile app. We partner with some of the nations’ most prominent health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at practicingexcellence.com.
