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Sharing patient experience data with physicians and teams across St. Joseph Health Medical Group proved to be a futile exercise. While data was shared with good intent, physicians and teams were often left to decipher the measures on their own in hopes of gleaning insights to drive improvement. The organization knew that would have to change to create meaningful impact.

Hear how Stewart Williams, Sr. Regional Manager, Patient & Care Experience for St. Joseph Health Medical Group, Providence St. Joseph Health, architected an interactive dashboard that made data more transparent and actionable. As clinicians engaged with the tools, they not only found their patient’s stories illuminating, they were able to pinpoint specific opportunities to tap the Clinician Experience Project to drive coaching, development, and improvement.

 

 

Take a look at what’s included in Stewart’s dashboard, below.

Provider Summary

Office Summary

Patient Comments