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Stories and Insights from Our Community

 

 

Patient Experience

Connecting To Patients. Improving Care.

Without Compromise

"When we are no longer able to change a situation, we are challenged to change ourselves.” — Victor Frankl Phil Yphantides, MD, or “Dr. Phil” as patients often call him, shows us just how potent...
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Learning As We Go

"We have to know what we're doing, but also care about what we are doing.” — Christopher Rokes, MD For this Pediatric Hematologist/Oncologist, a physician’s technical skills matter greatly. But...
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Eliminating Conversation Clutter

Q: We’re a busy internal medicine group. Some of our physicians see far fewer patients and it’s beginning to cause challenges among partners. They attribute lower numbers to the complexity of the...
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Want to Engage Your Patients? Begin With Acknowledgment

"In dealing with patients, a simple acknowledgment of their effort goes a long way towards building partnership and trust."— Helane Fronek MD, FACP, FACPh The increased chatter we’re all hearing...
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Time Waster or Time Saver?

Q: “Yesterday, I read an article by a fellow physician suggesting that many of us are not as empathetic with patients as we should be. I don't mean to dismiss the idea entirely, but during most...
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Second to Nothing

“I initially thought if I just focused on the medical part – their specific diagnosis and treatment plan – that is all people really wanted.”— Kaushal Kulkarni, MD Of course, patients want a...
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Better Than The Purple Pill

Better Than The Purple Pill

"Everytime I step into a doctor's office my IQ drops 50 points." —Anonymous When it comes to talking with patients about their diagnosis, how much of the information do you think actually gets...
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Suffering From Unnecessary Test Requests?

Q: “I think I might be suffering from unnecessary test requests?” A: Quite a common feeling out there at the moment. Managing patients requesting unnecessary tests has to be one of the toughest...
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My Patients Think I Don’t Listen. Seriously?

Q: Not sure if it’s our EHR, the 26th patient of the day, or all the interruptions I contend with, but my patient feedback indicates they don’t think I am listening to them. If anyone has ideas...
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Your Guess Is As Good As Mine: Managing A Patient Without A Diagnosis

Q: I’m an Internist, and I’ve been practicing for more than 16 years. A recent case prompted me to take a closer look at how we manage patients when we don’t yet know their diagnosis. Any guiding...
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Close To The Heart

"The most powerful weapon on earth is the human soul on fire." — Ferdinand Foch Spend a few minutes with Wendy Woods-Swafford MD., M.P.H., and you quickly sense just how deep her commitment runs...
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Finding Greatness in his Profession - One Patient at a Time

One of the first things Nick Fustino, MD, said to us was, “The first time I heard the term ‘patient satisfaction,’ I thought wait a minute…I have to cure cancer and make patients happy while I do...
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