My Patients Think I Don’t Listen. Seriously?

Q: Not sure if it’s our EHR, the 26th patient of the day, or all the interruptions I contend with, but my patient feedback indicates they don’t think I am listening to them. If anyone has ideas…I’m listening!

A: Sounds all too familiar for most of us. Data suggesting you’re not listening to patients can be a bit perplexing especially when we get all the important stuff right. Turn your headphones up– here are a few tips I’ve gathered from colleagues that I’ve found helpful.

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