Creating a Clinical Experience: One Doctor’s Story

Nick Fustino, MD, a pediatric hematologist-oncologist, and his colleagues felt the same sting from patient satisfaction scores that we have all felt at one point in our careers. In this podcast, he talks about how–and why–they chose to respond, and what they did. Not the usual cascade of memos, scorecards, and roll outs, this conversation delivers insights on the multiple and surprising benefits to applying some simple skills to drive substantial improvement in patient and professional satisfaction.

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